New Mexico Car Care

  • 4.9 of 5 stars
9 reviews

4400 Hawkins St Ne, #C, Albuquerque, NM 87109, us

(505) 344-5656

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.9/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.2/5
Nov 07, 2011
Mar 02, 1998
He has a full 1 year warranty on ALL parts he sells and "installs." If there are any problems with it, he will fix or replace it, free of charge.
Jan 08, 2000
Coulter is AMAZING. He is always VERY courteous, honest, prompt...I could go on and on. All repairs are warranteed 1yr/15000mi. They take appointments Mon-Thurs & there's a bus stop right in front. Wish I had more problems with my truck so I could give him more business!
Jul 07, 2000
I went to Coulter's the first time based on the recommendation of a friend. I have never been so pleased to speak to a mechanic before. The first car I brought to them was an old Ford Escort, which I had bought cheaply. Two days into my ownership the car began to give me trouble. I brought the car in to Coulter fully expecting some major engine work to be required. At this point let me interject with the fact that I KNOW NOTHING ABOUT CARS. Coulter treated me with respect and took the time to explain to me just what was going on. It turned out to only be a broken vacuum hose, but Coulter could really have taken me for a "ride." There is one other thing besides honesty and quality of work that will always keep me returning back to Coulter -- when he is discussing anything with me he does not exclude my wife. He makes a point of looking directly at her and including her in the conversation, unlike most other mechanics that assume that simply by virtue of being a woman she is not interested in knowing what is happening with her car. Enough gushing. If you're ever in the Albuquerque area (and I mean anywhere within a 500 mile radius) take your car to Coulter's. They have always treated me fairly and I believe they will do the same for you.
Feb 28, 2002
I found this shop here in Car Talk, and based on the comments we thought we'd try it. My spouse was skeptical, figuring the owners children, siblings, cousins, and banker sent in comments to get him business. We were very pleasantly surprised. He did not over charge us (possible, since I know just enough to walk in to a trap but not enough to get out), he was done when he said he'd be done and took time to explain what was going on with our truck. No muss, no fuss, no rush. GREAT.
Mar 12, 2006
I was new in town and the blower motor for the heater went out on the van. I knew it had been going out, but hoped it would keep going a little longer. Oops. Based upon Car Talk's web site and the previous customer recommendations for Coulter, I called and got right in. Yes, indeed, it was the blower motor. I knew what a new one plus installation would run, and his price quote was spot-on. He didn't try to give me a snow-job or con me at all. It took an hour or so to get the new blower motor from where- ever it had to come from, so yes, I went up to the cafe up the street. Trust me, their food is terrific and the service is excellent. When I got back, the new blower motor had arrived and was almost in, so before long, I was on my way.
Oct 15, 2002
I have a 1997 Dodge Dakota pickup. It began leaking power steering fluid back in January of this year. I took it to Zangara Dodge in Albuquerque to have the leak fixed and a regular PM service done before I drove to Phoenix. The leak was not fixed, and I had to take the truck back to Zangara the next day because the engine light came on. Turns out they busted wires in the spark plug wiring harness when they did the PM, but it took a day to show up. When I picked up the truck, Zangara's service guys swore the leak had been fixed and I'd have no more problems with it. They were wrong. Half way through the trip to Phoenix, the PS reservoir was dry and the steering began to grind. I got into the habit of carrying bottles of PS fluid in the truck, because the darned thing leaked like a sieve. I knew better than to take the truck back to Zangara, so I waited until I could find a good mechanic. Finally, in September, I took the truck to Coulter's after reading the recommendations on this website. He was quick, professional, and reasonably priced. And the leak has finally been really, actually fixed! If you have to sit and wait for service, as I did, walk a block north to Tina's cafe. Good breakfasts, reasonably priced, with your coffee cup continually refilled by friendly waitstaff.
Sep 15, 2007
We first tried Coulter years ago for a minor repair primarily because his shop was nearby. The service was great and the staff friendly so we kept going back. When he moved his shop to its current location getting to him was more of a hassle, but now we wouldn't want anyone else working on our cars. We always know we get a fair deal. By the way, I've never seen a shop as clean and orderly as Coulter's. In fact, I've hardly ever seen a smudge of grease on his clothes or hands, even at the end of the day. Amazing. That same level of care is given to our cars too. He's a good guy.
Oct 16, 2008
He has worked on our two cars for 12 years and always done a professional job. He appears to be an excellent diagnostician. The nearby cafe is called Milly's. Their huevos rancheros are as good as is Coulter's repair work.

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