Japanese Car Care

  • 4.7 of 5 stars
12 reviews

2517 Virginia St Ne, Albuquerque, NM 87110, us

(505) 292-1540

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Engine Rebuild work
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.7/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.6/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Nov 06, 2011
Nov 06, 2011
Nov 03, 2006
Ben, the manager at Japanese Car Care, is the most pleasant, competent mechanic I have ever dealt with in my life. He and his crew are patient, honest and always willing to take the time to explain procedures and options. I have taken my Honda to Ben for a variety of issues (bought it used... it was sort of a lemon), and Japanese Car Care has always been able to correctly diagnose -- and then resolve -- the problems. My only regret is that I didn't have Ben give my Honda a thorough inspection BEFORE I bought it! Give Japanese Car Care a try -- you won't be sorry!
Feb 07, 2002
My daughter, who lives in New Mexico, killed her car (an '87 Saab). I took pity on her and flew down from Seattle to help her buy a car. I had printed out the list of mechanics from your website so that we could verify the reliability of whatever car we would buy. Her father had bought her the Saab, which has been nothing but trouble ever since she bought it. I was determined, with my superior female practicality, to purchase for her a easy-to-maintain Toyota Corolla. We could not find a Corolla in her price range, but found an Accord, and then a Subaru Legacy. Without the help of the wonderful mechanics at the Japanese Car Care, out experience would have been a nightmare---a very costly nightmare. It is a very long story, but basically Ben Ader (the manager---your website lists a manager who hasn't been there for three years), and Al and Daniel were angels in advising us on which cars were safe. We called these knowledgeable guys up several times a day from dealerships, and they would advise us about cars based on model year and price and brand, and steered us away from several costly mistakes---and this was without any money having exchanged hands. We finally brought in an Accord that Al advised us, his voice almost shaking in moral outrage, to "stay away from!" The next car was the winner---a '92 Subaru Legacy LS with AWD and antilock brakes. It did need some work, and their rates were slightly less than the dealership. They also did the repairs on time, at the estimate price. The most outstanding thing about these mechanics, though, is how patient they were with us, and how respectful. They explained everything in simple language, but without condescension. Their level of patience was extraordinary, and both my daughter and I feel that we really had someone on our side in the excruciating task of buying a low-cost used car. These guys deserve huge kudos for their work with the public. I also noticed that they had a plaque on the wall that was given to them by the Albuquerque Business Review as the Automotive Service Providers of the Year for 2001----an award most justly given for the professionalism and courtesy that we saw every day for five straight (excruciating) days.
Jan 22, 2004
Repaired a clutch on an Integra GSR; beautiful job. Never a problem since. Like an idiot, someone recommended another mechanic in town that deals with Japanese cars when a radiator problem came up- I took the bait and went to the other guy and boy, did it screw up my car royally. The other guy never diagnosed my radiator problem (a leak "somewhere") and I ended up replacing every hose near the radiator and the radiator itself. Cost as much as a good down payment on a new car. Four separate visits. No apologies. Guess what: 3 months now and its baaack! Can't wait to get into Japanese Car Care now.
Sep 24, 2004
  • N/A
Great work - fair and clear, honest opinions, even if it didn't make them more money...
Nov 15, 2005
These guys really know their stuff and they're more affordable than Jim's Automotive (also an excellent garage). The Japanese Car Care mechanics correctly diagnosed "engine sludge" in my Corolla despite the fact that four cylinders typically don't have sludge problems (as opposed to six cylinder Toyotas which are widely documented to have the problem). Long story short, the mechanics cleaned out my engine (for cheap) and now my car has more power than its had in years, is quieter than its been for years and is no longer running through massive quantitites of oil. If you're looking for a competent, reliable mechanic for your Japanese car, this is the place.
Jul 20, 2006
They take the time to explain things to me and seem very reasonable as far as timeliness, friendliness, hours, etc. They are a bit on the expensive side, but very reliable and ... I would reluctantly admit ... probably worth it. Especially if you don't know ANYTHING about cars and have to trust someone.
Oct 03, 2008
On a visit to Albuquerque from out of state, I took my 1992 Nissan Sentra to Japanese Car Care for an oil change and the diagnosis/repair of a troubling but elusive noise from the underside of the car. I had to visit them again when one of the car doors refused to open. On both occasions I found the staff to be honest, cheerful and clear in their communications, competent in the work, and very generous. This auto shop is not among the AAA- recommended repair shops, but I believe it deserves to be.
Aug 05, 2010
Two separate mechanics took the time to both diagnose and work on a failing distributor coil issue and successfully solved it under budget. They also took the time to drive the car 30 miles in an effort to find out why it was not starting after being driven hot and while the problem would not repeat itself for them (as sick cars often do when taken to the vet) I was completely impressed by their diligence and will be back as a repeat customer.

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