Morris Plains Automotive

  • 5.0 of 5 stars
2 reviews

1799 State Route 10, Morris Plains, NJ 07950, us

(973) 539-1833

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Sep 25, 2011
Ron is a great mechanic. He fixes everything that you ask for and gives you fair, honest advice for your vehicle.
Mar 24, 2016
  • ctdv8371
I brought my SUV in because it was leaking differential oil and there was a squeak coming from one of the pulleys. Summary: Morris Plains Automotive (MPA) is a trustworthy shop and they take pride in the services they provide. I would recommend MPA to everyone because they don't try to push services or unnecessary repairs. Tony from MPA talked me through my repair options and in the end we decided to hold off on any immediate actions. I'm sure he spent several hours performing diagnostic work on my SUV, but he didn't charge me at all. Honest people providing great service, that's MPA. Details: I reached out to MPA via email over the weekend and first thing Monday morning I got a response from Tony. I expected that I would have to make an appointment and wait for several days, but Tony said I could come by any time that worked for me and, if needed, I could drop the car off at night using their night drop box. I choose to leave it Monday evening using the night drop box which was easy and secure. Tony called me on Tuesday at noon time to explain what he found and provide some recommendations. First, we talked about the front differential leak and he confirmed that it was coming from a seal that needed to be replaced. He then said something that I totally wasn't expecting. He said that the repair work that was needed was not something he normally handles and I should go to a transmission specialist. It was refreshing to hear such honesty from an auto repair shop and he recommended another local shop where I could take my vehicle. We then talked about the second problem with the squeaky pulley. The problem had been happening all winter but with my luck the problem didn't happen when Tony was looking at it. Nevertheless, he spent time searching for where the sound could be coming from and found a possible cause from the tensioner pulley. Tony recommended that we not replace anything right now, but when the squeak comes back that I just stop in and he can check it out while it's happening. The end result from our conversation was that MPA would not need to perform any work right now. Tony said I could come by and pick up my car any time and there would be no charge for the work he performed. I was shocked that there was no charge because I know he must have spent 2 - 3 hours doing diagnostic work. Tony explained that he runs the shop just like his parents and grandparents would have done it and that building trust with his customers is how he ensures future business. I would trust MPA for all my future automotive repair needs and will be sure to recommend them to my friends and family.

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