Promex Service Center

  • 3.5 of 5 stars
2 reviews

31 Elm St, Newport, NH 03773, us

(603) 863-2704

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Feb 16, 2009
Promax has worked on my cars for 30 years. Always honest, competent and friendly. I'd send my mother-in-law to Promax. Steve is the owner/mechanic and he takes a personal interest in every customer's problem. They also have a full service capability including alignment, so it's one-stop shopping for all repairs. It's a gem of a garage!
Aug 16, 2014
  • 4xFORD
Promex has worked on my trucks and cars off n on for 26 years. Unfortunately, every time and I mean every time I picked up my vehicle up, there was more wrong than when I brought it in. I had body mounts repaired on my truck, I got it back only to find my expensive vinyl floor covering was torn. Lately, I had four new retread tires balanced, According to the manufacturer, these tires could only be balanced one way, the manufacturer recommends static balancing only, NOT dynamic balance. They even include a hunter orange warning sheet saying STATIC BALANCE ONLY! I showed this warning to the owner along with instructions outlining how to balance their tires. All the while Steve argued with me telling me, he's been balancing tires for over 26 years and he's going to do it his way. So they dynamic balanced the tires. I brought the truck back three separate times because the truck was bouncing down the road because Promex refused to follow the manufactures simple instructions. Because of their incompetence the rear axle seals failed spraying Hypoid all over my disc brakes. So I brought the tires to Walmart where they were finally done right. Recently I brought my truck in for AC service. The first time there was a component failure blowing off the charge, not Promex fault. Once repaired I brought the truck back for a new charge. Steve told me the service was on him, I offered to pay but he refused to take my money. As it turns out, they over charged the system causing the compressor to work twice as hard as it was designed to. Over charging an AC can cause serious damage to AC components including blown seals and compressor failure. I had high hopes for Promex competence as a local shop, but I was wrong. As it turns out, the owner is mean spirited and dangerous. One way to tell whether a garage is worth going to is, find out how long his employees stay with him. One last thing, giving Promex one last chance, I know, what up with that? I brought my truck in to have the transmission flushed and exhaust worked on. I mean what possibly go wrong right? Standing at the desk I was thrown a bill for AC service, and I mean THROWN, I asked what the bill was for he said I didn't pay for the last AC charge, I asked him, didn't you tell me I was all set, besides you overcharged my system, at which point he grabbed the bill from my hand, crumbled it up, tossing it in the trash he said, I don't want your money or your business. After years of giving Promex way more chances than they deserve, my advise to anyone having Promex work on their car or truck is, DON"T, it's not worth the risk.

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