Penner's Tire and Auto Inc

  • 2.3 of 5 stars
1 reviews

903 North Lincoln Ave., York, NE 68467, us

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
3.0/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
2.0/5
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Jun 08, 2013
  • vcjester
I run a crew that contracts work out for the railroad. We travel all over the central United States and I often times have to deal with unknown repair shops. I had a mystery squeal coming from my 2003 Dodge Cummins 2500 that I was concerned about so I had a worker take it to them to check out the breaks and wheel bearings since I couldn't narrow it down myself. You see, it'd start squealing for no apparent reason. On the throttle, coasting, going around a bend... it happened whenever it chose to happen. That is why I was leaning more towards the wheel cocking and rubbing on the brake pads. I don't have a lift, the means or the time to repair my trucks when I have other things I could be doing for work. Therefore I push jobs like this off on repair shops. I got a call from the shop manager with the diagnosis. He said my rear brake pads were shot, so were my rotors, I had a bad ball joint and another one was loose. I wasn't surprised by the ball joint because it was a little loose on the road, but these Dodges get loose real fast even if they aren't worn really bad. The rear brakes did surprise me though because the squealing sounded like it was coming from the front to me. He quoted me 700ish (it was 700 something) to do the ball joint, brakes and rotors. (grumble grumble). When the truck was picked up, I told my worker that I wanted the old parts to look at. She brought back 2 brake pads and the ball joint. I looked at the pads and they were worn and needed to be replaced but they weren't shot like I thought they were. I expected the rivets to be exposed and rubbing on the rotors. They weren't. The pads were smooth as could be, meaning that no rock had been wedged in there to grind on the rotor. I now HAD to look at my rotors, so I went down to pick them up. They dug them out of the back for me and what I saw were 2 baby smooth rotors with some wear on them but no gouges. I got him to measure them and after turning them down, they would have 0.2 of an inch left before hitting the bare minimum allowed spec. 1/4 inch is 0.25. So I had almost 1/4 inch of wear left on my rotors, yet they told me they were shot. Let me tell you, almost 1/4 inch is a LOT of available wear on a rotor. Don't let anyone B.S. you otherwise. What it it all boils down to is that they saw a company with a fleet of vehicles, that works for the railroad and figured we had big pockets and a big checkbook. They just threw some parts at our truck to make some profit. They went $250 over quote and after knowing I wanted the old parts, didn't put the new tie rod on because I would have flipped over that too. There are mechanics who diagnose and repair what needs to be repaired, and then there are parts replacers. Penner's is a parts replacer because there is far more profit in throwing parts at a vehicle until the problem is fixed..... P.S. THE SQUEAL I TOOK IT IN FOR IS STILL THERE!!!!

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