R & G Service Center, Incorporated

  • 3.1 of 5 stars
4 reviews

14305 C Cir, Omaha, NE 68144, us

(402) 330-2820

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
3.8/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
3.8/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.8/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.8/5
Sep 15, 2005
They have worked on at least 4 cars that I have owned over the last 10 years and I have never felt like they have taken me. This includes work that required only minor parts at nominal costs along with their standard labor rate. I have had to take a car back because the problem wasn't repaired. There have been repairs that did require more expensive parts but the labor costs were not blown up. They also very kind when I got and engine check notice and it turned out the gasw cap was not tight.
Feb 01, 2011
They answered all my questions, even the odd ones (what do those certificates on the wall mean? Where did you go to school for this? etc.) as well as explaining repair work in detail. They had to do follow up work but didn't charge as it was something they didn't catch the first time. Fair, reasonable, respectful (not all mechanics treat females [me] thusly) willing to accommodate special needs, I wouldn't go anywhere else willingly. They do require a little bit of a walk to get back to their shop from the bus line, not the easiest place to find as it is tucked back behind another building, but a great shop. I've always been treated fairly!
Jun 13, 2005
Aug 05, 2014
  • Plainswoman
AAA brought my sister's car here over a weekend. AAA dropped off the key, but did not leave any information about why the car was there, except for name of customer and contact information. So, car sat for 1/2 of Monday, until my sister contacted them. Strike one. R&G should have called the customer and asked why the car was sitting in their lot if they didn't have information from AAA. Once they started working on the car, they informed my sister that they could not release the car to her unless they replaced her front brakes and rotors, as it was unsafe to drive. They said the ceramic brake pads were worn completely through and it was metal on metal. Alarmed, she said yes, please fix the car. I accompanied my sister to the pickup and asked for the rotors to show to my regular mechanic. I looked at the rotors and said I didn't see any gouges on the metal and that the brakes had checked out at 30% at the last oil change, 2 months and 1800 miles ago. The service manager showed me pitting on the rotors and said they had to be replaced because the rotors had rust on them. Strike two. All rotors have some rust, even though not all have pitting. No brake pads to show me. I took the rotors to my mechanic (same one as had done my sister's oil change and checked the brakes). My mechanic said that he would have recommended a brake job be done at some point in the near future, if he'd seen the pitting on the rotors, but that in no way was this an emergency. He confirmed for me: no metal gouges mean no metal on metal and that all brake rotors rust some. He looked at the ticket and thought the charges for labor and parts were a little on the high side, not outrageously high, but still high. Strike three. My impression is that R & G took advantage of my sister and the service manager thought that we two women were so dumb that we wouldn't catch his obvious lies.

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