Jimmie Robert Council's Garage

  • 2.3 of 5 stars
3 reviews

1090 Tyner Rd, Williamston, NC 27892, us

(252) 792-2350

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
2.3/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
2.3/5
They respond well when they screw something up
2.3/5
They take the time to explain the problems and necessary repairs
2.5/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jan 10, 1999
He builds Chevy stock cars.
Jan 07, 2015
  • jbrantiii
This repair request was by proxy as I'm down south and my truck up north. The plan was to get my stored Suburban running enough to have it shipped to me avoiding a non operational fee. I fully admit, there may have been some things lost in the instructions given to my sister and brother in-law (although they deny it) and the shop, but as they (Jimmie Robert Council's Garage) have failed to even respond to my complaints, I have to think its the shop. I've owned this Suburban since 1998 and know every inch of her. It was sitting for a long while and the carburetor inlet needles were stuck shut. It had happened before. Clean the carb (or install the new carburetor I supplied to avoid any whining about cleaning a carb) and she would run fine. Been there done that. My instructions to Jimmie Robert Council's Garage: 1. Work on the truck in my sisters barn. 2. DO NOT replace the fuel pump. 3. INSTALL the new carburetor I provided. 4. Free up and repair issue causing front passenger wheel lockup using new parts provided. What Jimmie Robert Council's Garage did: 1. Dragged the truck out of the barn and towed it to the shop. Cant prove it, but there are some "UN-remembered" scratches and dents. 2. REPLACED the fuel pump - and FORGOT to install the tank to pump hose! 3. REFUSED to install the carburetor, claimed it wasn't the problem, and stated "Your gas tank is full of rust". My gas tank is new and plastic... 4. They did get the wheel spinning, but did not use any new parts. Hammer and PB blaster? 5. Installed a new battery and forgot to install the batter hold down clamp. How it went down: My brother in law handled the instructions. Again, I cant say for sure if they were delivered as written. BUT, when the mechanic couldn't or wouldn't get it running, I phoned them to explain the problem. They were actually proving my theory - they could get it to run if they held a container of gas over the carburetor and fed it directly. I explained to Jimmy, that this was bypassing the intake needle valves (actuated by the bowl floats) and of course it would run. I explained to him that this had happened before, that the needles were stuck and asked that he just put on the new carburetor. HE LAUGHED AT ME. I told him at that point to not touch the truck any further and arranged for the shipper to pick it up running or not. They did store the truck a few days without charge. I give them that. So, I paid this shop $500+ for their - what - labor? I really can't say as there was no invoice in the truck and they have ignored my emails asking for one. They didn't supply warranty receipts for either the new Napa battery or fuel pump (again, that I instructed them not to install and they did anyway). All this and I still had to pay the $150 non-op fee. So? Ask yourself. Do you want a mechanic that will not listen to you, who will treat you with amazing disrespect, who will criminally disregard any instructions, who will negligently allow potentially dangerous incomplete repairs to leave their shop, and who wont tell you what you paid for? Not me friends. No way, no how, don't use this shop.
Feb 13, 2015
  • jbrantiii
Hey folks, this is an update to my previous review. I did finally get a response from Jimmie's daughter (who was polite and apologized with excuses from time of year to illness), and I did get the invoice - from my sister, not the shop. 1. Took 20 minutes and cleaned the carb (stuck inlet valve) - reinstalled. Fired right up, ran like a champ. Jimmie couldn't figure this out - even though he had instructions... AND a new carb to use. 2. I asked that all replaced parts be placed in the truck. The fuel pump I asked them NOT to replace, which they did any way was conveniently missing. When asked about it: "We threw the old one away in our scrap metal pile as none of our customers ever wants their parts. Nevertheless, we can dig through the pile and find it if you insist. " I asked that they do so, and three weeks later, no response. 3. Remember the missing fuel hose? This was their response: "It was a tiny piece of hose, in very poor condition. We assumed that after all the final repairs were made, it would all be replaced with new hose anyway. " So, they left an open line directly to the fuel tank. I'm curious how the tried to get it running without that hose? 4. Remember the battery set loose on the tray? Their response: "After you decided to pull the vehicle from here, we contemplated returning the battery to keep your costs down. But, in the end, it had already been punched so we opted to just leave it in but we did forget to reinstall the tie-down." So, they left an open line to the fuel tank AND provided a potential source of ignition. BTW - I did find the battery clamp in the back of the truck. I guess one bolt was just too much work... 5. NEW STUFF! Remember, I had asked them to break the frozen rotor loose? I provided them with a brand new rotor, calipers, and bearings. They chose to replace the caliper - but leave the old rotor in place. It was bad of course; wump wump wump when braking. They also claimed that the removed and repacked the bearings (and charged me for it!). Well, earlier this week, we broke down the front end to sort out the rotor. Not only did they use the old, they didn't bother to take the 30 minutes to turn it. I brought it to a local shop and for $40, they turned both rotors (they were very surprised at the condition) and pressed in new races and bearings. ALSO! Even better, unless Jimmie uses two different types of grease to "repack bearings" they did no such thing. What they did do was to pop off the spindle cap and place a glob of grease in each. So, to recap, rude to clients, wrong diagnosis, replaced a completely good part, did not return said part (the ONLY part not returned), left off a tank to pump fuel hose, left off the battery hold down clamp, left on a damaged rotor, did not repack bearings even though they charged for the work. Don't believe me? I know, its a tough one to swallow. Send me your address and I'll send you photos.

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