Higgins Automotive

  • 3.7 of 5 stars
3 reviews

4325 S Main St, Salisbury, NC 28147, us

(704) 647-9590

Email: 

Website URL: 

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Hours
 
Specialties
Happily gives binding estimates
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.3/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.7/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Dec 13, 2009
The first time I had any connection with Jimmie was when a sparkplug blew out of my '87 Mazda on a December Saturday afternoon. My little blue noise-ordinance-violator and I limped into the local AutoZone who recommended Jimmie and called him for me. He's not usually open on Saturdays, but happened to be there that day and told the clerk to send me right over. The AutoZone clerk had sold me a kit for $39.95 with a sleeve to replace the destroyed threading where the sparkplug blew out, but told me I could be looking at $400-$600 worth of trouble. I limped about 10 miles to Higgins Automotive, with the car sounding like a 747 was on the roof somewhere. Jimmie immediately looked under the hood and was doing something that I had assumed was merely investigatory. I said, "Oh! AutoZone sold me this kit." He smiled and said, "They did? How much they charge you for that?" I told him "$39.95." He smiled, again, and said, "Well, I've already done what that thing is for and you owe me $20. Take that back and get your money back!" I knew right then that I had FINALLY found an honest mechanic! One who didn't take advantage of the fact that I was a woman and, despite the kit I had bought/brought, was fully prepared to hear that the car needed $400-$600 worth of repair. That was about 6 or 7 years ago and I have gone there exclusively ever since. Jimmie, Lanny and Hugo are always pleasant and very accommodating. And the shop's kitty cat keeps customers company - if they want her to - while they wait.
May 03, 2013
  • WRX 2.0
I took my 2.0 WRX for a rebuild. He said it didn't need it. I was so happy. Paid for a clutch and cleaning up heads etc. I put it back in the car and it's got a run bearing. When I came back to him, he was't prepared to fix it without billing me for what he already did. That's dishonest and not taking responsability
Sep 13, 2014
  • prchrldy
Higgins Automotive specializes in Subarus. When I arrived in town I, too, attempted the easy solution (a MYTH) at an auto parts store. They directed me to Jimmie Higgins and his shop, telling me he was the "Subaru expert" - and this is the truth. My 1999 Subaru Forester is still on the road at 283,000+/- miles. I appreciate Mr Higgins helping me plan ahead for maintenance and repairs, answering my questions without hesitation, and thankfully, knows more about Subarus than any Subaru manual will reveal. His knowledge of Subaru models and model years is encyclopedic. Waiting in the office is a delight because it is like listening to Car Talk: the interpretation of what people say the problem "sounds like", there is some vintage car part on the wall with a label, "what is this?", and the phone rings off the hook. And the soda machine dispenses glass bottles. Classic. You might say I owe my life to Higgins Automotive, since my car is in their hands. In the 6 years I have been a customer, I appreciate that safety issues are dealt with right away. Call ahead for an appointment for that reason, and because you will be one of over a thousand customers the two-bay shop serves. I have had other trusted mechanics in my driving lifetime, but a Subaru is not just any vehicle, and Higgins Automotive knows Subarus inside and out. I had the privilege of seeing one of the first Subarus sent to the US at the shop. It is red, has leather seats, gets 50+ miles an hour, and is gorgeous. The owner trusts no one else with his car. I don't either.

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