Thompson Buick-GMC-Cadillac

  • 1.0 of 5 stars
1 reviews

2600 Wake Forest Rd, Raleigh, NC 27561, us

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Hours
 
Specialties
Does body work
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
1.0/5
Their repair price is reasonable
1.0/5
They complete the work in a timely manner
N/A
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
N/A
They treat male and female customers in the same manner
N/A
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
N/A
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
N/A
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Dec 22, 2013
  • 2001Mercedes
This dealer is one of my insurance company’s preferred shops for body work. When I was sent there to have an estimate done I was completely unimpressed. At first the estimator was looking at the damage in the mixed shade of a tree. Then he started taking pictures of the existing condition to document what would not be fixed. When I suggested that he would want better light he almost pulled the car out into the path of a delivery truck, and then he parked it blocking the drive way. When he completed the estimate and gave me a copy he asked if I wanted to schedule an appointment. When I said that I wanted to discuss it with my insurance company first he said that he needed the estimate back, he changed some things, and then gave me an adjusted copy. The impression I left with was that they were playing games.

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Geocoding courtesy of USC Spatial Sciences Institute