Hearne Automotive

  • 2.7 of 5 stars
3 reviews

1033 S Saunders St, Raleigh, NC 27603, us

(919) 836-8579

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
3.3/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
2.5/5
They treat male and female customers in the same manner
2.5/5
They are always honest
3.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Jun 13, 1998
John likes to work on older cars, too. He believes in keeping older cars running well. He doesn't recommend work that doesn't need to be done. And, he gets it right! He's very personable, but also very busy because he is a very good mechanic.
Jun 13, 2010
John is honest and fair. Loving the dog, too, but forgot its name.
Nov 24, 2014
  • shm
I have paid over $1400 for my Mercedes Benz S 430 air suspension repair and the car continues to have the same problem. I want ALL of my money back. Hearne Automotive on S. Saunders St in Raleigh NC has really got over on me. I specifically asked if he knew how to effectively work on Mercedes Benz. The mechanic, John said he could fix my car. I have taken my car to him 5 times in the last 12 months and its still not fixed. He has put 2 air suspension pumps on the car and this week he wanted to put a third pump on. He claims that the pumps are defective; but what I have discovered over this time is that he does not know Mecedes like he has claimed. When he first so called fixed it back in November 2013, I brought it back to him a couple months later because the suspension light came back on, the car had problems rising, and it was squeaking even when not riding over bumps. The second time he said the problem continues because I needed a front shock so I paid him $749 more dollars for this. After this I took the car back 3 more times for the same problem. Each time he claimed he either pump air back into the car or put on another pump. Finally this last time I asked him to either put an air suspension conversion kit on it (which I found out from another mechanic that this what he should have offered to me the first time) or for him to refund me my $1400 back. This week he kept my car for almost a whole week (from last Tuesday 11/18/14 to Monday 11/24/14) stringing me along claiming that he was going to order the air suspension conversion kit from strut masters and finally fix the car for good, but today he told me because strut masters does not warrant his labor then he was not going to order the part and repair the car. He said the only refund he could offer to me out of the over $1400 that I've paid him is $310. He also lied to me earlier in the week and said the labor for the conversion kit would take him 8 hours; his way of trying to get more money out of me, but I have been advised by other mechanic that the labor is only 4 hours. He has even told me all this week that he has been talking with someone to figure out how to put the kit on the car and asking them why would the pump keep failing. For him to ask other mechanics etc those questions about a Mercedes proves he didn't know what he was doing in the first place. I picked my car up today and slipped and fell down on their wet floor in the office and no one working there even asked if I was okay or tried to help me off the floor. My body is in pain right now and my knee is swelling and still my car problems exist!

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