Ray's Foreign Auto Service

  • 5.0 of 5 stars
4 reviews

New Leicester Highway, Leicester, NC 28748, us

(828) 683-1544

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Feb 11, 2002
This mechanic is one of the most honest, most competent mechanics i have ever run across. He worked on my 1983 Subaru Hatchback back when it had over 170,000 and still kept it running without costly repairs. I never, once, had to take it back to the shop after he fixed it. Now, i am having problems with my 2002 Subaru Outback S/W i just purchased at a Subaru dealer (this guy just owns his own shop for over 10 years) and am having numerous problems with the car, most notably with the brakes, which have failed twice in the last 2 months. This car is only 4 months old. I have had the "dealers" look at the brake problem twice but they claim that the problem was not "replicable" and so didn't fix the brakes after they had failed twice on me, both a stop signs, i might add. Yesterday i drove my car up to Ray's foreign auto service, he took the car for a very thorough test drive and check out the car for over 25 minutes and believe that the ABS system or master cylinder is leaking in some manner to cause this intermittent braking failure. He not only did this in a very polite manner and explained the brake problem in an easy for me to understand manner but refused to take any payment for his having spent at least a half an hour on my car!!! This was right before quitting time on a Friday evening!! I only wish that the Subaru dealers could use him for their new car customer who have problems that the dealerships can't seem to figure out.
Nov 07, 2011
Aug 27, 2012
  • tvish
Simply cannot say enough good things about this shop. First, they are Subaru specialists, with over 30 years experience. Second, they are a family owned father, wife, son operation, so when you are talking to any of them you are talking to one of the "owners." Since they work almost exclusively on Subaru they can find and fix the problem while billybob is still scratching his head and looking for another part to replace. Their honesty and integrity are inspiring, true. Ray, the father, called me one SUNDAY morning and asked if he could come by and check the belts on my car I had picked up on Friday. He said he was just recollecting working on my car and realized he could not remember if he had tightened the belts to the correct tension. He asked if he could come by after church and just double check! He did, and of course the belts were fine. How do you rate that? A real person as well as a real professional. I only drive older Subarus, in large part because I've got Ray for my mechanic. He has replaced 1 engine, 1 transmission, several CV joints and axles, and untold tuneups. My wife and I have owned approximately 5 Subarus over the past 35 years, none sold with less than 250,000 miles, and Ray has kept them all running with exceptional skill and reasonable prices. Ray inspects them before we buy them, then keeps them running as long as he thinks its practical. My current Outback has over 270,000 miles, while the wife's Legacy has approximately 240,000. We keep them till Ray tells us its time to replace them. When we think there's a problem we don't even ask anymore, we just make an appointment to leave the car and wait for Ray's wife to call when its ready. If you own a Subaru in Western North Carolina you should give Ray a try. It's out in the country a ways, but well worth the drive. My son takes his '93 Imprezza in whenever he drives down from D.C., and he is not the only distant customer. Yes, after all these years Ray is our friend. We don't socialize, but there are few people I trust more. His son has been working with him for over 10 years, so there will still be a good Subaru mechanic around here for my children to use.
Nov 03, 2015
  • hoytp
It appears some updating is needed, to document that things are still excellent at Ray's. I had the check engine light come on in my 2008 Subaru Forester. PO171 - system too lean bank 1. I took the car to the mechanic I use to change the oil (haven't needed any other work until now). He did the wrong repair, reset the CEL, and returned the car. The CEL came on again in a couple of days and the mechanic wouldn't return my calls. I listened to Car Talk and heard one of the guys mention the Mechanics File on their web site. Checked it out and found Ray's. I talked to Jeremy and Nancy and they agreed to take the car in. Jeremy said he suspected a bad oxygen sensor. They had the car fixed in short order and did all the maintenance work that was required at 55,000 miles (after getting my approval). The oxygen sensor was the culprit. As others have said, these are great people to have on your side.

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