Chapel Hill Tire Company

  • 4.1 of 5 stars
8 reviews

201 S Estes Dr, #Pl4, Chapel Hill, NC 27514, us

(919) 942-8723

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Hours
 
Specialties
Has ASE certified mechanics
Specializes in Brakes and Mufflers
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
4.4/5
They are competent
4.6/5
Their repair price is reasonable
4.1/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.3/5
They take the time to explain the problems and necessary repairs
4.1/5
They treat male and female customers in the same manner
4.6/5
They are always honest
4.4/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 07, 2011
Jul 04, 2009
The employees have always been honest and courteous. Have tried other repair shops since moving to Durham but always go back to CHT. After the last debacle at another repair shop, I won't stray again!
Dec 06, 2008
Not only was I knew in town but I had an estimate for $800 + from another place in Chapel Hill. Ouch. (By the way, the other place is on your recommended list and might start with an A but does not contain a man's name and may contain a prepositon.) This was in addition to the transmission rebuild!! I asked a friend to recommend someone for a second opinion. John at my pediatrician's said Bucky at Chapel Hill Tire was the most honest around, and everyone he knew was happy there. John cautioned it had to be the one at University Mall because there are other Chapel Hill Tires in town for which this may or may not be true. Well, the transmission shop validated Bucky's opinion that all I needed was the brake job and rebuild. They took me under the hood and showed me exactly why I did not need what had been recommended by the unnamed shop that starts with an A. Ka-ching. Then, a friend smitten by the $1,600 estimate had gotten in Florida brought his VW Passat to my honest mechanic and paid only $75. Ka-ching. Again, Bucky and his shop chose to forego the big payout in favor of building a relationship with a loyal customer. See, look how loyal I am? Now everybody's going to go there and I won't be able to get in when I need to, but I'll take a chance so other people can feel the security of having an honest mechanic.
Nov 07, 2011
Apr 23, 2009
I like Chapel Hill Tire Co. my neighbor recommended them when I first moved to the area 3 years ago and I've been satisfied ever since. At the beginning I deviated and went to Chapel Hill Tire Car Care Center on 15/501 and was quoted and arm and a leg to fix my brakes that I didn't know were broken. I went running back to Chapel Hill Tire Co and they said the work was unnecessary. That was 2 years ago and the car has been running great since. These guys seem to be honest and efficient.
Oct 27, 2009
Based on the reviews here, I had hoped for a different auto repair experience. They seem competent here - nothing has gone wrong with their repairs so far - but I thought that they would be a much more friendly and helpful than they actually were. Moreover, they seem overly expensive - $60 to read a couple OBD codes! But maybe this is all standard stuff and my previous positive, more reasonable experiences with auto repair have been anomalies. In any case, my guess is that this place is merely average.
Apr 18, 2012
  • johns123
Inconsistent. They inspected my car last year and told me I needed new motor mounts. I thought the motor mounts were fine - the rubber wasn't cracking or crumbling and the gap between the engine and chassis wasn't narrowing. Can't remember what they said the reason was. Either way, I left it alone. I recently took it to get inspected and they didn't even mention the motor mounts! I'm not really sure whats going on - are they changing their process? or were they trying to sell me something when they told me I needed new motor mounts? This is not a good business practice! or are they just lazy? If this is the case, what else did they miss? my breaks or something else that could cause catastrophic failure? This worries me. Luckily, I maintain my car and so I would hopefully see things that they don't. So at this most recent inspection, instead of telling me to change my motor mounts, they said I had to change my power steering belt. The belt looked fine - maybe some very tiny cracks, but it could have lasted another 50,000 miles. But I had to change it anyways to pass inspection(they charged $250, so I gladly did it myself). They used to be good. They've been expanding their business a lot lately and I think this could be a sign that their service has gone down hill.
Aug 14, 2016
  • bwalker92
TOTAL SCAM ARTISTS!!!! We brought our 98 Dodge Caravan in on Thursday 8/11/16 because it was leaking power steering fluid. They quoted us $1769 to replace the hoses and pump. Anyone who knows cars knows this is an OUTRAGEOUS estimate. We could replace the whole transmission for this cost!!! We took the vehicle to Charlie's Transmission in Durham, NC, and they did the repairs for $500. SO GLAD WE DID NOT WASTE MONEY ON THESE GREEDY PEOPLE!!!! Spend your hard-earned money elsewhere!! I was going to add a photo of our estimate but there does not appear to be an option for this.

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