Yeargan's Top Notch Automotive

  • 4.8 of 5 stars
8 reviews

100 Lloyd St, Carborro, NC 27510, us

(919) 942-9009

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Aug 27, 2008
  • N/A
We are located at 100-A Lloyd Street, Carrboro, NC 27510 (behind Gourmet Kingdom Rest.(on Main St.), beside Hatley's Body Shop). We do all major and minor repairs on both foreign and domestic vehicles. Full muffler shop & NCSI station. Contact us at 919-942-9009
Aug 17, 2001
They were great. They fixed what I wanted and took the time to well me what all else was wrong and in what order I needed to fix it. Great prices, great service. It's even a nice drive to the place.
Jul 10, 2006
Yeargan's is a small, ASE certified shop that does great work. I take my vehicle there for everything we can't do at home and it's always done quickly and right (unless the parts shop screws up!).
Nov 15, 2008
I have used Bryan's shop twice now and will definitely go back again. What I appreciated both times is that I received an honest and thorough assessment and explanation of the situation up front instead of waiting until the car is torn apart to later tell me that it will now cost an additional $300.00, on top of what I was initially quoted. Instead of some vague diagnostic test, they actually got their hands dirty and really investigated the problems. I have had two great experiences with Yeargan's and highly recommend them!
Apr 18, 2009
I am a single woman, who has a little car knowledge, but not a lot. I am completely comfortable going into Yeargen's, leaving my key and calling and telling them to let me know what is wrong. One time all they suggested was a tuneup. I have been to a large number of automotive repair shops over the course of my driving life and I have never felt as confident that they guys are doing what needs to be done and nothing more. Every repair has been well done, and extremely effecient. Women of the Chapel Hill/Carrboro area, these guys are straight shooters.
May 12, 2009
I have taken my cars to Yeargan's Top Notch for 17 years. They are ALWAYS honest, fair, and deliver "top notch" service. I recommend them to others, and no one has been dissatisfied. I've been driving for over 40 years and never met a mechanic I can trust as much as Brian Yeargan! He is direct and will explain repairs clearly, differentiating what might be necessary and those that might wait. During my last repair, his mechanic had to replace a power window console. A new part would have cost over $400. He went on e-bay and found me one for $30. Aside from integrity, they are friendly and do what they can to accommodate the customer. Highest recommendation.
Mar 08, 2011
I had my brakes replaced here a few months ago, but I felt moved to write after a recent trip to get my car hood fixed (it wasn't latching right). When I showed up without an appointment, they were not only speedy and courteous, but when the repair turned out to be simple, they didn't charge me a cent. The brake repair price was about average, but the service was quick, and they patiently explained the problem in terms I could understand (I'm not mechanically inclined). I would recommend Yeargan's to anyone in the area.
Apr 07, 2016
  • MLA
If you are an assertive woman, who asks questions-be prepared to be talked down to and disrespected. Between December of 2015 and April 2016, I have taken my car in for the same problem, 3 times. During my first visit, it was their suggestion that I replace 2 parts. We decided to try replacing one first to see if that would help, as it would be a cheaper route. When I took the car back in January for the same problem, you'd think they would maybe look into some other things that could be causing the replaced part to stop working again. Instead, they replaced the same part for a second time. Yesterday, the issue returned for the 3rd time. I called Yeargan's to ask where they were getting the part from, and they told me. I called the auto parts store and asked their opinion and if it was possible to wind up with 3 defective parts in a span of 4 months. The gentleman stated that by the time it was replaced the second time, he wasn't sure why they weren't looking into other possible causes to diagnose why this kept happening. I agreed. Yeargan's called to tell me I had to replace another part. I explained that there was some noise occurring, (as I did the 1st time I brought it to them). I was told that they looked over their notes and that I never mentioned a noise, and if I HAD, they would've checked the other part the second time I brought my car back. I asked, "So this is my fault?" The owner didn't like that. I expressed how I didn't understand why they didn't test other things, and decided to replace the same part a second time. The owner replied, "You can come get your car so I don't have to listen to your smart mouth anymore." I was mortified. After hanging up the phone, the owner proceeded to call my place of employment, and left a message saying, "This is Yeargan's Automotive. We are getting ready to leave for the day. If you want your car, I suggest you come pick it up. It's 2:45, come get your car." After receiving that message, I called him back to let him know I was on my way. Their business hours are 8AM-5PM, so that message was very alarming and felt a little threatening. I immediately went and got my car back. Throughout all of the back and forth with this business, there was never any understanding or apologies for the hassle/inconvenience. They simply did not care. The customer has no say. The owner is always right. And if you call him out on something or ask questions, he will treat you poorly. In addition to this terrible experience, I now have to go somewhere else to pay for a part and labor that is STILL under warranty with Yeargan's. I do not want to step foot in there ever again, or speak to the owner, so I am choosing to eat that money. Lastly, the other business that I am taking it to for repairing both parts is cheaper than Yeargan's. Maybe we were both having a bad day, but I'm pretty sure businesses shouldn't treat/talk to their customers this way.

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