Steve's Auto Service

  • 4.7 of 5 stars
10 reviews

1669 US Highway 421 N, Boone, NC 28607, us

(828) 264-4369

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.4/5
They are competent
4.6/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.4/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Nov 06, 2011
Sep 05, 2006
I've used Steve's Auto for many years. When I was a student and couldn't always afford to get the work done, they were honest about telling me what had to be fixed and what could wait. They have always done great work at a reasonable price. I recommend them to anyone. Chad Gryder
Nov 06, 2011
Aug 14, 2004
As a young, female, graduate student with a rusty car with New York tags on it, I was constantly taken advantage of by mechanics in Boone. A professor sent me to Steve's and they were great. The first time I was having problems with my tires and I thought it was mechanical, they told me it wasn't and sent me to someone else. The second time I used Steve's they told me the problem, gave me an estimate and their recommendation, and let me think about it for a few days (all free of charge). When I returned to get the problem fixed I was charged less than the estimate. They treated me well and I never felt like the took advantage of me. I would recommend to any student far from home. I now live in Charlotte and am serioulsy considering taking my Subaru to Steve for servicing, rather than having it worked on here.
Dec 04, 2004
  • N/A
I had my Jetta TDI towed there when it quit. They told me ahead of time they did not fix diesels, and that they could only check "the easy stuff" for me. They would have sent me to someone else if anyone else in town fixed diesels. They checked the "easy stuff" and that wasn't what was wrong (it turned out to be the EGR valve...again), but even though I knew when I had it towed there that they might not be able to, and even though I left it in their lot for three days, they didn't charge me, because they couldn't fix it. They had been recommended to me by a customer, and now I know why she said they were great and honorable.
Feb 07, 2006
My daughter is a student at Appalachian. Her Subaru was mostly starting, but not always - we had a shop at home look at it and replaced the battery on thier recommendation, yet, predictably, away from home it refused to start one day. I located Steve's shop from the Car Guys web site and we had the car towed there. I would like to give my kudos to Steve; Steve was very friendly over the phone when I initially contacted him, and was able to repair my daughter's car in a timely manner, with minimum fuss. The repair was very reasonably priced (new starter motor contacts), and when my daughter picked up the car, she also thought that he was a nice guy. It is really great to have located a shop where we can feel confident that we aren't being sold unnecessary repairs and taken advantage of!
Jul 14, 2007
I have gone to Steve for 20 years now for work on all three of my Subarus and I dread the thought of ever having to go anywhere else. Having 40 years of experience with getting my cars repaired in the many locales I have lived, there is no comparison. I know when he says something needs to be done, it really does. A couple of stories will illustrate why so many people trust and rely on Steve. A couple of years ago all indications were that the AC compressor had conked out on my Outback. That's was Steve's first thought as well. But when I came back to get it, it turned out to be just a pulley problem. He could have done the more expensive repair, but that isn't the way he works. A few years back his shop was gutted by a fire. Steve got literally dozens of calls from customers asking how they could him get back up and running, including offers of no-strings financial assistance! If that doesn't say volumes, I don't know what does. I honestly feel if you have a bad experience with Steve, it is your fault (probably you attitude) not his. Thanks Steve!
Nov 06, 2011
Mar 16, 2011
"Subaru Steve" came highly recommended from several friends who've gone to him for years. I took my Subaru there for 45k mi. maintenance, and found them to be knowledgeable, quick, and friendly.
Jul 19, 2013
  • jackscares
I have been in the automobile repair business for well over forty years in British, German and Italian cars. As the Subaru make is the "car of choice" here in the mountains I have also had several Subaru's, five at one point, and I do little repair to them myself. I find that Steve and Brad can deal with certain problems much faster and much less expensively than I can, simply because they don't have to go through a learning curve as I would. The automobile repair business has changed a LOT over the years and Steve's shop is one of the few left that actually can DIAGNOSE and REPAIR something without resorting to successive parts replacement based on what a scanner would tell them to do. They have the scanners and other diagnostic equipment but they also have both EXPERIENCE and a desire to see their customers come back when something else fails rather than try to take them for a ride the first time out for the quick buck. I could go on and on about their specific positives, but just let me say that if you know nothing about cars, or have a child in the area for college or if you are a single female who is afraid of being taken advantage of, Steve's Auto Service is the perfect place for you and you Asian car. Take the car in, talk with Steve for a few minutes, let him diagnose your ills and accept his offer for repair. You may not be happy that your car failed you but you WILL be satisfied with the service that these guys deliver.

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