Dolphin Automotive

  • 3.6 of 5 stars
3 reviews

20 Sweeten Creek Rd, #B, Asheville, NC 28803, us

(828) 274-1660

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Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.3/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.3/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 07, 2011
Jun 22, 2007
I've been going to Dolphin Automotive since about 2001. At the time it was because they were willing to work on my 20-year-old English car that no other shop would touch, but since then I've taken them my Dodge Caravan for both major (serpentine was always shredding; needed new a/c condensor) and minor (oil changes) work. They're always fast, competent and honest, and take the trouble to explain to me what I don't understand, which is a lot. There's no substitute for being able to talk to the actual mechanic that worked on your car---after going to Dolphin I'll never go back to a bigger auto shop. It's also nice to have all the history of the cars right there. They are also faster and cheaper with oil changes than the quick-lube places, and when you go in you know they're not going to strip the oil drain plug or do any of the bad things that you hear about at the franchise places. Steve (the owner) has a special background in air conditioning, learned in tropical Miami before he moved here, but he and his employee do all kinds of mechanical work on all makes of cars. In their new location---20 Sweeten Creek Road, just east of the Biltmore area---they share space with a tire and inspection-sticker place, so I can combine them and save time.
Jul 10, 2012
  • billdickason
Replaced the rear struts and mounts on a 2000 Toyota Avalon. After the work the left ABS sensor did not work. Therefore the ABS sensor was out of comission. They said that it wasn't their problem. That it was a coincidence that it went out at that time. To do the strut work, the sensor must be screwed out and a cable tie to the strut must be undone. They agreed to absorb the labor to replace the sensor, but I had to purchase the sensor. Just seems strange to me that it could go out on its own. Draw you own conclusion.

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