Ressler Motors

  • 3.0 of 5 stars
9 reviews

8474 Huffine Ln, Bozeman, MT 59718, us

(406) 587-5501

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.4/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.3/5
They respond well when they screw something up
1.8/5
They take the time to explain the problems and necessary repairs
3.4/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.0/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
  • N/A
Nov 07, 2011
Sep 09, 2013
  • radiotyro
The GMC dealer in town is terrible! I finally tried Ressler and was happy with the way I was treated. Problems were explained in full, options were given to me i.e. genuine parts or after market. They made a mistake and put in a genuine part when I asked for after market....no extra charge +lifetime warranty instead of 1 year on that part. I was able to make an appointment at 8pm via the web page. The shop was clean. I believed the mechanic. I don't know if they are the best in town but I'll go back.
Nov 17, 2013
  • N/A
  • CustRel
Although I have multiple Toyotas, including some bought from this dealership, their service is worse than awful. They did some recall work on one of my vehicles, and in the process, caused a new problem in my vehicle. When I called, letting them listen to the new noise through my phone, they accepted responsibility and told me to bring the vehicle back in, they'd tighten the item, a simple process. So I took the truck in. (Note I am a very long distance from this dealership so only made the very long drive because they had promised they'd tighten the item they had left loose, they said.) When I came in, I explained in great detail to the service person I was told would be working on the vehicle all that had transpired, that I was ONLY bringing the truck for them to do the simple job they promised to do to me AT NO CHARGE. I could not have been clearer, and the service person acknowledged he understood that was all he was to do. Furthermore, they didn't have me sign anything, not even the standard work order they have me sign for every warranty and recall visit. I waited right there in their waiting area. An hour later no one had come out to tell me what was going on, so I went and asked. They were dismantling my vehicle and expected me to pay for it! I said no way, I had never authorized that, clearly. I refused to pay so they threw the vehicle back together (apparently--it took them nearly an hour to dismantle and five minutes to put back together and return to me) and left me with a vehicle in significantly worse condition than when I brought it in--a much louder noise and dangerously noxious fumes that were non-existent when I brought it in. They refuse to accept any responsibility. They refuse to respond to questions (verbal and written) other than via (on the phone) with "I don't know" such as why did they begin dismantling my vehicle when I had clearly stated they were just to tighten the one item at no charge, as they had agreed to do? Why didn't they even have me sign a work order? Even Toyota Corporate told me any dealership must get a customer's authorization before doing work they'll charge for. This dealership did not, assuming I'd just pay $1000 (the amount the service manager claims I need to pay though he still refuses to detail what all this entails in parts and labor, though I've requested this in writing) with no questions. Note I've never had this dealership work on my vehicles outside of warranty and recall work. I have an outstanding local mechanic who works on all my vehicles. The dealership knew this (I told them clearly)--another reiteration that I was in only for them to tighten the item at no charge, that I was not coming in for them to diagnose or do any work on the vehicle other than tightening what they had assured me on the phone they had loosened and forgotten to tigthen during the recall replacement work. Ressler refuses to address my concerns. They are awful. The GM laughed at me when I said I'd pursue this as needed after he too refused to address the concerns (why did they begin doing unauthorized work, why did they leave me with a vehicle in significantly WORSE condition when they returned it to me, etc.). These people have extremely poor attitudes and no interest in having satisfied customers. Run from them as quickly as you can. Note I am not through pursuing this issue through multiple channels as needed, so if the dealership should accept responsibility for what they've done and not done, I'll try to update this report.
Feb 01, 2016
  • Skifaster
Upon Arriving in Bozeman from Minnesota to drop our daughter and her 2004 Toyota 4Runner off at College, we took it to Ressler to get the oil changed. After looking at the vehicle the Service Rep came out with a grave look on his face to tell us that it was in critical need of a new timing belt and water pump. He said it had coolant leaking out of the water pump onto the timing belt and wouldn't likely make it far. I asked him to show me where the leak was. He couldn't find the water pump or timing belt cover or show me any signs of leaking. I had just had the timing belt and water pump changed by my trusted mechanic back in Minnesota. I paid for the oil change, and told my daughter never to go back there. That was a year ago, timing belt going strong, no sign of any coolant leak.

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