Wayne Croy's Car Care Center

  • 4.5 of 5 stars
10 reviews

7100 NE Antioch Rd, Gladstone, MO 64119, us

(816) 453-3433

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.4/5
They are competent
4.4/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.1/5
They treat male and female customers in the same manner
4.5/5
They are always honest
4.4/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.8/5
Nov 07, 2011
Nov 07, 2011
Jul 12, 2000
Although they dont like to explain much to the customer, they have solved my car problems with a 95% track record.
Nov 07, 2011
Apr 27, 2006
I appreciate the total communication that I've had with Bob and/or any of the mechanics who have worked on my car. They've been thorough, honest and gotten my vehicle in and out in a timely fashion. I've been recommending them for nearly 25 years and will continue to do so.
Jan 23, 2004
  • N/A
Inover 10 years working on our GM, Ford, Honda, and Chrysler vehicles, Croy's has treated us faily and honestly. Ican send my daughter there and feel confident she will be charged only for work that is necessary. On more than one occassion Croy's has recommended work I though necessary not be done. One example of their customer service is when they only charged the cost of a timing belt for our '93 Ranger. They felt the cost was so high, that they did not charge labor. I confirmed the belt cost at the auto parts dealer. Some mechanics would question if that is a good way to do business. Croy's gets all our business, and right now that goes for all 8 vehicles my family drives. Good folks!
Jan 02, 2005
I have taken several cars to Croy's for years. If they can not find a problem there is no charge and they are always prompt in doing their work. It does not matter if my wife or I drop the car off they treat us both the same. Good work fair price.
Jan 30, 2007
Bob took over for Wayne when he retired and has done a good job of running the business the same way. May sharp mechanics . Sometimes you must wait to get fit in. Always stand behind their work.
Jan 06, 2010
I thought they did what they said they would do, at a fair price. Got a window motor replaced (I brought in the motor) and asked them to change a thermostat. Took the time to drive the car and test the temperture gauge. Operating temperature.. solid as a rock now and the window goes up now.
Dec 15, 2010
I will preface this review by stating that I know nothing about cars or auto repair, so I rely heavily on unbiased recommendations. Also, I haven't been back to Croy's in a few years, based on my last visit to them. I'd heard a few good recommendations about Croy's, so I started taking my car in for repairs. I had a 10 year old chevy blazer at the time, that was beginning to have a lot of problems, so I had visited Croy's a few times over the span of maybe a year. They seemed honest and friendly and I was generally pleased with their service even if it ended up costing more than I'd anticipated. The last time I went in, I took it in because my power steering had become very difficult to handle, I couldn't turn the steering wheel without putting some muscle into it. I took it in, dropped it off, and when i came back at the end of the day, they told me I needed to replace the hose for the power steering (or something like that - this was a few years ago, so my memory isn't 100% as to what the exact part was that needed replacing - i just clearly remember, they said they needed to replace something), for $xxx dollars (can't remember the eact amount, in the triple digits). So i said thanks, but do you mind if I schedule this to get done next week because I needed my car back for the weekend. So we set it up and I went on my way. That weekend, I was at my dad's, and mentioned the repair. He went out and took a look at the hose himself. When he came back, he said there was nothing wrong with the hose, it was just not attached properly. He fixed it, and then everything was fine! At that point, I no longer trusted Croy's and haven't been back since. I never contacted Croy's again after that, even to give them an opportunity to explain what might have been an honest mistake. I just feel like whether they were able to explain themselves or not, I wouldn't be able to entirely trust their diagnoses about anything ever again, so I just moved on and looked for a different mechanic.

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