SCI Performance/ South Central Imports

  • 3.3 of 5 stars
2 reviews

3101 E 37th St, Minneapolis, MN 55406, us

(612) 722-8897

Email: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.5/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.5/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Feb 02, 2013
  • J Baustian
When I needed a reliable VW shop, close to home, to keep my Golf TDI running trouble-free, I was fortunate to hear about SCI. Chad and Paul do great work, and in a timely manner -- they do not make promises they can't keep. They only work on Volkswagens and Audis, but they seem to know everything there is to know about every year and model of VW and Audi.
Dec 04, 2015
  • kpmcmahon
First, I'd like to say that I take reviews and recommendations seriously and use them in pretty much all of my consumer decisions. I'm writing this review as I'm very frustrated and disappointed in my experience and I want people to be informed. Overall, this the WORST experience I've ever had with a mechanic. I realize I'm in the minority here, but it could not possibly have been worse. SCI not only didn't fix my car, but I'm told by two other mechanics (including Audi of Minneapolis, who SCI advised me to bring the car to) that the work they did was very likely unnecessary and not at all the first step that should have been taken. $450 and a week and a half without a car ALL down the drain! On top of that, when I called to express my issues and disappointment with my experience and offered to let them make it right, those conversations quickly devolved into me being shouted at and hung up on by Ben. I emailed Chad and also left a message (with Ben) for Chad to call me, but haven't received a response. Extremely unprofessional. More below if you care to hear the whole story. I recently had my car towed to SCI, as it was misfiring and the check engine light came on. They were helpful and friendly at first, ran the codes and told me what they thought the best course of action was to repair the fuel pressure issue I was having, so I trusted them. They got into it and told me they thought I may have diesel fuel in my gas engine, which was obviously alarming to hear. I took a day off of work, did my research and made dozens of phone calls to attempt to verify this. There was only one gas station/pump it could have come from, so I actually had Weights & Measures go out to the station, take a sample and send it to the lab for testing. Results came back clean, they did say it had a slightly odd smell to it, but everything else tested consistently with 91 octane fuel. I called and told Ben about the results, he was surprised and continued to insist it was diesel fuel. At this point the team at SCI was headed to a convention and the garage was going to be closed Wed-Sun, so I asked if they would be able to work on it for me when they returned on Monday and he told me they "really didn't want anything to do with it" and advised me to bring it to the Audi dealership so they could confirm the bad gas. They thought having Audi look at it would also hold a bit more weight if/when I had to charge/sue the fuel carrier for the damage the fuel did to my car. Fine, so I paid my $450 bill for the new fuel filter and pressure sensor they installed, along with the towing costs. They did knock $50 off the original $500, as I was having to have the car towed away from the garage because they refused to fix it. Audi took a look at the car and said, yes, the gas smells odd, but that is from the winterizer some carriers use in their fuel, but the gas was fine. Huh. They told me I needed a new high pressure fuel pump. They also looked at the service order from SCI and informed me that the work SCI did on my car, based on the codes that were pulled, should not have been done. There was no reason to think the fuel filter and pressure sensor were the issue. Audi offered to put the old parts back in the car free of charge (if SCI still had them) to prove that to me. Now, the dealership's price was obviously through the roof, so I took the car to another mechanic (the one I usually take it to, but was farther away from where it broke down) and they told me the exact same thing as Audi. The gas isn't the issue, the work that was done was likely unnecessary and really should not have been the first (or even second) thing to fix. They replaced the high pressure fuel pump and the car runs great again. I asked SCI to refund me the labor, I'd pay for the parts and the towing (a total of $260 out of the $450 bill). I was shouted at and hung up on. Awful customer service and just adding more stress to the mountain of stress this situation has been. If you need your oil changed, I'm sure these guys can handle it, but don't go there and expect pleasant, professional experience.

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute