Bobby & Steve's Auto World

  • 4.2 of 5 stars
2 reviews

1221 Washington Avenue South, Minneapolis, MN 55401, us

(612) 333-8900

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Has ASE certified mechanics
Happily gives binding estimates
Guarantees all work for at least 1 month or 1000 miles
Reminds you when routine maintenance is needed
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
3.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.5/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Sep 06, 2012
  • GDa
I have only used this one site on So. Washington Ave. in Mpls. I have a 15 yr old Saturn and was a dedicated customer of a Saturn dealership. I was very dismayed that GM discontinued the Saturn line, a mistake I'm sure GM will regret. I have had Bobby & Steve's do major work: a ring job, engine re-mounts, yes even a crank-window 'crank' replacement! They are VERY trustworthy, almost always complete repairs when they say they will (EVEN on weekends !). My only complaint/concern is that they do not take repair reservations in advance, so it's a first come, first serve. I find their diagnoses to always be accurate. I am VERY satisfied and HIGHLY, HIGHLY, recommend this Bobby & Steve's location. Plus, it has a really keel facility that includes a thorough 'food and fast food' prepared shop, and VERY, VERY, friendly and seemingly caring staff at ALL levels !!! I'm amazed B&S's has not been recommended before. Please, consider !
Oct 24, 2012
  • Dispader
The guys at Bobby and Steve's are prompt, professional, and helpful; they do take time to explain things, for the most part. They're very accessible, and always on time. They're located conveniently for me and I've had them do a good deal of work in the past. So what's the problem? Well, the problem is that, on a couple of reasonably important repairs, they mis-diagnosed the problem, did some unnecessary work, didn't do some necessary work: and they charged for all of it. That said, they stood behind their repairs: as an example, let's talk about the most recent repair: the starter incident. My car wouldn't start. They answered the AAA call, and I gave them the work: which they said was a faulty starter. They replaced the misdiagnosed (but perfectly fine) starter that they charged for, and did it twice. But in this example, the starter wasn't the faulty part: they eventually discovered the true problem, but re-charged (quite a bit) for the final diagnosis that corrected their mis-diagnosis, and didn't offer anything in return. Now, that may sound reasonable, but let's go over what that means to the customer: - car misbehaves - Bobby and Steve's called in - customer out car for a brief time, customer out a few hundred bucks (high-side of few) - symptoms disappear (unrelated to repair), car not fixed - car misbehaves - Bobby and Steve's called in - customer out car for brief time, customer out a few bucks - symptoms disappear (unrelated to repair), car not fixed - car misbehaves - Bobby and Steve's called in - customer out car for brief time, customer out a few bucks - symptoms disappear (unrelated to repair), car not fixed - car misbehaves - Bobby and Steve's called in - Bobby and Steve's claims can't replace part they've replaced so many times for free, quote another few hundred bucks (high side of few) - discover problem completely unrelated to starter, tell customer, charge customer - customer out car for bit longer period of time, and a few hundred bucks (low side of few) End calculus: - customer out time - customer out the shy-side of one grand - car in no way improved (turns out it was the flywheel gear, for those curious) This isn't the only example of why I can't in good conscience recommend them. I've had to inform them of details for repairs apparently of which they weren't aware, etc. Anyhow, I'm shying away from giving them work, and I'd suggest you do, too.

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