Smith Import Motor Supply

  • 3.3 of 5 stars
6 reviews

2011 Mainstreet, Hopkins, MN, us

(952) 933-1181

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
3.5/5
They are competent
3.3/5
Their repair price is reasonable
3.3/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
2.5/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
3.5/5
They are always honest
3.5/5
I would use this mechanic again
3.3/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.4/5
Nov 06, 2011
Nov 06, 2011
Dec 26, 2013
  • Coldeye
At first I liked their phone demeanor and price quote - 1 hour to replace my cabin fan, so $100 - their words in definite tone (their rate was $98-hour). I'd already told them I'd already bought the part (saved at least $100 over garage quoted prices). They called back to say price is 1.5X when customer brings part and (of course) no warranty. OK they're losing parts mark up $, but in this case little new to go wrong, but... I said OK and brought the car in. Picked it up on schedule but price is now another $50 over marked up price. $220. Why I ask? "Well, it took us longer I guess". I note there is no time break-out on the bill - shouldn't there be so I can see what I'm paying for?(not to mention you were very certain of the time when I called, and then marked it up 50% already). Answer: Hey that's the way it is. CONCLUSION Poor bedside manner and maybe an extra rip on price. Many mechanics in area that work on this foreign brand - will be going elsewhere.
Oct 07, 2014
  • Lauren Stanga
If there was an option of NO STARS that would be a more accurate rating. This is far from a business. The owner Greg is a TERRIBLE PERSON, that's right, not just a terrible business man, but a TERRIBLE PERSON! It is impossible to simply comment on the business aspects of this establishment, as they DO NOT SERVE the public. Rather, they use their store as a front to run illegal and unethical operations. I am a forgiving person and so despite the fact that I encountered NUMEROUS PROBLEMS at this facility, I continued going back. They have baseball bats and attack dogs (large dogs, easily 100lbs each sporting spiked collars) that greet you upon entering the store---this is a VERY TELLING SIGN. It is likely they have needed those scare tactics due to their absolutely ABHORRENT lack of business ethics--or even personal moral-that has likely offended and enraged MANY MEMBERS OF THE COMMUNITY. Over 1/2 of the time they would perform a service they would ONLY ACCEPT CASH PAYMENTS OFFERING NO RECEIPT ...in fact, even upon request for a hand written document stating the services and receipt of cash payment, they were VERY RUDE, however finally agreed to provide some chicken scratch on a sheet of copy paper. There is something SUPER SKETCHY about this place and the owner is not only a verbally abusive individual but he is also VERY OBVIOUSLY discriminatory against certain individuals--especially as it pertains to ones who suffer mental health or physical disabilities. If anyone refutes or denies the previously mentioned ask me for the proof and I will willingly supply it--I HAVE A PERSONALIZED LETTER FROM THE OWNER stating his disdain towards individuals with disabilities. I am going to pursue action against this establishment further, but owe it to the public to get the word out that these people do NOT DESERVE YOUR BUSINESS or acknowledgement as being such, they are NOT A BUSINESS!!!!!
Feb 23, 2015
  • SM1TH
They have work on our Qx4 & chev van along with other family member's car and have always done a fine job at a fair price.
Apr 29, 2015
  • sj700
Family owned- great place. Honest, reliable, and fair. They really care about their customers. They do great work at a fair price and fix what needs to be fixed (they don't try and talk you into fixing things that aren't broken). Also- the father and son are volunteer firefighters who sponsor several young softball teams... its really fun to support a family owned business that supports their community!

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