South Import Auto Repair

  • 2.5 of 5 stars
3 reviews

8330 Pillsbury Ave S, Bloomington, MN 55420, us

(952) 888-3805

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
2.3/5
They are competent
2.3/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
1.0/5
They are always honest
2.3/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Feb 27, 2010
2 Volvo dealers wanted $600-$700 for a 30,000 mile schedule maintenance. South Import charged me $100.00. Friendly staff and car finished when promised.
Jan 18, 2014
  • Ernie48
I found this shop on the Car Talk website more than ten years ago and have been very happy with their friendly and honest service. Twice their second opinions have saved me lots of money. They informed me that what someone else told me wasn't true or found a less expensive solution.
Jan 27, 2015
  • audilove007
HORRIBLE Experiences & VERY OVERPRICED I own a 2002 Audi A6 Quattro - 161k miles on it. Sunday as I was coming to a stoplight in Bloomington all of a sudden my car started running really bad, it felt like it was shaking under the hood, the engine light was flashing and something smelled like burning. So, I took it to South Imports in Bloomington, from a recommendation. I walked in on Monday the 5th of January and told them my car’s symptom. My car started shaking + the engine light flashing, car smelled like burning. I think it's the coil, can you check that for me please and replace the coils if it is? Then two days later said they didn't know what was wrong with it. Said they wanted to do a $380 diagnostic (me, figuring I had no other choice, said ok), then I didn't hear from them. Then they said they'd do a compression test (I didn't ask how much that would be, but should have). The next day. They said the compression checked out good. Still said they didn't know what was wrong with it. Then next 3 days (Thurs-Fri-Sat) I had work, so not sure if they tried to call but I was not available to call them. I talked to them like on Thurs or Fri and say, oh... "We see there is a burned up coil and we will test something just for fun." After $200+ in rental cars I really don't know what they mean by just for fun. Especially upset after I came in there with a burned up coil and I thought that was the problem *based on Google searches and the codes*. So they told me my timing was off… I had the timing belt replaced a few months ago. They replaced the coil, but I asked why they didn't check the coil first like I had asked them instead go into $610 in diagnostics and tell me I need to buy a new car because mine isn't worth anything and will cost more to fix it than what it's worth. I told them this didn't seem ethical to do all these tests without telling me upfront what they were doing and what the cost were and then taking this much time and every time I talked to them they seemed to not know what was going on. Told them I was considering contacting the Attorney General of MN about it and the owner was saying I don't care if you call the president of the US. Went to pay them and get my car and asked about the diagnostic and what it found. They said, “there’s tons wrong with your car, more than just the timing belt and the coil.” They showed me the burnt coil. They gave me a one page invoice that just said compression good, valves good. What about a full diagnostic report for the $610 less the $30 coil? So, I said, okay, then what will that cost to fix the timing? and why wasn't I able to have this choice to have it fixed as I had a rental car for a week and they had the "valve gasket covers off"? They said... "Oh so much money, thousands." I said I would like an estimate - they said $800 something (using the current parts). ... I asked what the numbers on the cylinders were they wouldn't even tell me said acceptable Audi standards... I called three other mechanics and then went to Nur Technik in Burnsville where a friendly owner ran the codes and looked at it and said if I wanted they could adjust timing $570 and use my parts.... Said I can drive it like that but I rather wouldn't and he said wouldn't suggest driving thousands more with it like that.... Anyway it's done, I just feel like they were rude and not upfront with me. I then called around, I even called a local Audi Dealership to get a quote on a diagnostic, mind you it was SIGNIFICANTLY less than what South Imports charged me. Plus they told me they look to find what’s wrong with it, the cheapest thing first. The Audi dealership quoted me: Coil: $130, diagnostic $130, compression test (which they usually wouldn’t do) $130. = $390. I just wanted my car to be fixed so I could continue driving it. The shop I went to in Burnsville – it was like night and day as far as professionalism, service, quality and pricing. They not only fixed my timing belt for $570, they also replaced my axles, replaced my breather house, replaced my power steering pump, and valve cover gasket for a grand total of $1400. My car runs better than it has since I bought it 3 years ago now thanks to NurTechNik – these guys actually KNOW what they are doing. And get this, they did all of that work in 2 DAYS! I was without a car for nearly week when I brought mine into South Imports. Another thing that I find really odd, under "parts" on the invoice from South Imports it says $40 - Identifix - TECH LINE ASSISTANCE: Next to parts it says "identifix" gee guess that's the "just for fun" part? "In 1987, Identifix started out as an auto repair hotline offering live technical assistance to professional shop owners and technicians seeking a trusted second opinion and additional expertise on various vehicle issues. More than 4 million calls later, our Repair Hotline is still providing personal service to customers across North America with over 45 OE factory-trained, ASE Master, L1 Carline Specialists. These hotline interactions have enabled us to compile an exclusive database of short-cut tests and confirmed fixes which have been documented and made available in our award-winning online tool." After $610 I found out my compression was good. My timing belt off and “lots of other stuff wrong” with my car, oh and guess what, they gave me a new $30 coil. Consumer beware. Here’s the invoice from South Imports. http://oi59.tinypic.com/2h7fkfc.jpg

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