Waterford Garage

  • 3.0 of 5 stars
5 reviews

3783 Elizabeth Lake road, Waterford, MI 48328, us

Phone: 

Email: 

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Hours
 
Specialties
Does body work
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
2.8/5
They are competent
3.0/5
Their repair price is reasonable
3.3/5
They complete the work in a timely manner
4.2/5
They respond well when they screw something up
2.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
3.8/5
They are always honest
2.8/5
I would use this mechanic again
2.6/5
I would recommend this mechanic to others
2.6/5
They fix the problem the first time
2.6/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jul 27, 2013
  • azvolpe
The first time I took my car into Waterford Garage, it was to replace the front control arm and ball joints. They finished about 3 hours instead of the expected 6. About 2 months later, when I returned due to improperly installed parts, their mechanics estimated repairs, along with new tires because the alignment was severely off (which they neglected to tell me), at over $1100. They also explained that this was due to a bad steering knuckle. After further research, I learned that there was nothing wrong with the S.K. The mechanics lied to me throughout this. I do not plan to use them in the future.
Feb 05, 2014
  • MotoGirl
My father in law brought his vehicle into this shop and let's just say we are all less than satisfied by the whole experience. First the only thing that he needed to be done was the wheel bearings. Which was $150.00, reasonable yes. Then all the sudden a $1,500 estimate was being printed out. Looking at the items on the estimate is ridiculous. If anyone can explain what a throttle plate cleaning is, please do! After having everything replaced, the very next day he was driving his tire broke OFF!!! Only one lug nut survived. The other 4 were completely snapped. Waterford Garage claimed that they had done everything right, immediately became defensive saying they have 9 cameras in the shop showing it was done properly but bring it in and we will fix it for free. (Fix for free but they didn't do anything wrong...Sounds like they knew they didn't do something right) We had the tow truck take it somewhere else before taking it into Waterford Garage to get a second opinion, let's just say Waterford Garage was in the wrong. Waterford Garage was saying that this happened because it was a bad tire. Anyone that knows a little about cars and maintenance should know otherwise. Waterford Garage owner came out when the tow truck was dropping off the vehicle and started cussing at the tow truck driver saying that he wasn't doing his job right and trying to put blame on the tow truck driver. Finally we got the vehicle in the shop and they started working on it for the second time. After leaving there we took the vehicle to Belle Tire to once again get a second opinion. We left there with an estimate of $455.74 saying that the same things that Waterford Garage "supposedly" just fixed for the second time was not done properly. They all looked at Waterford Garage's estimate and couldn't explain why half the stuff was done, or what a few of the things even are. We will never be using this shop again. We recommend that if you are looking for somewhere to go, even if the prices may seem reasonable you will be very disappointed, and possibly hurt from them not properly doing their job. Steer away from this business next time you are looking for a shop to get any work done!
Nov 26, 2014
  • girlymechanic
Well this shop was close and I had read reviews on Google they were good so I took my truck in and hear the owner yelling at his employees that he needs take 1000 dollars a day to stay open and if they can't sell the jobs he will replace. Them and foes on to yell at the girl at the counter that's she is a squirrel and is itching for another hit of crack as she is already looking higher than a kite as I am sitting and waiting for my oil change that was not the price on his flyer he gets all worked up and starts to tell me all these problems I have and needs to be fixed and he's talking so fast that o could not keep up and understand what he was telling me so I asked how much total? He proceeds to tell me 1200 in repairs now the things he told me I know for a fact dis not need to be done since I had just picked up my truck the day before from the dealership and all those things had recently been done under my warranty I have a bumper to bumper one so I decline the repairs and I hear him tell his employees take this bitches card down she's broke and let's get a paying customer in I was so upset by that since I was paying for the over priced oil change. He the owner Dave Guzak is rude obnoxious loud non caring so I did some back ground checking after I left and find out he did not work at all the places he told me he did work for lunghamer in waterford on summit drive and was fired for not being a good mechanic go figure he is a rip off rude and only worries about making 1000 dollars a day to keep his pockets padded all his parts come from autozone and places like that he doubles the prices and gets very upset when you don't pay for his huge list of repairs he makes up don't trust him i also found out he has a high turn o er rate on employees they only work for him at the most 2 months at a time due to not paying them while I was being checked out by the high on behind the counter I think her name was Megan a precious employee came in telling him his paycheck had bounced. Do not go here you will not be happy.
Jan 16, 2015
  • big block
found Waterford garage to be very good at fixing my car all ways get back the same day and at a reasonable price would recommend them to anyone. who needs work done the girl who wrote the bad review does not no what she talking about she must ex employee's wife. cant make every one happy but we still try
Apr 22, 2015
  • Sarah1158
Being new to town, I checked some online reviews. Waterford Garage had good reviews and is near my home... Being a female, I am always apprehensive when going to a shop. They were really nice to me, and the Mechanic took his time explaining the 2 repairs that I needed. I felt comfortable with the price, so I told them to go ahead. While I waited (repairs were done in about an hour) I called a few other shops to make sure I got a good deal. Well I definitely did!!! The 3 other places I called all gave me a price way higher! I will be going back! Good work, timely, and great prices. And most important- I felt very comfortable. Highly recommended!

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