Steve's European Automotive Incorporated

  • 4.8 of 5 stars
7 reviews

4920 Pontiac Lake Rd, Waterford, MI 48328, us

(248) 674-2770

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.9/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 07, 2011
Feb 27, 2001
About 4 or 5 years ago I had my 84 gti in for a cambelt replacement. As is was a week or so before Christmas Bob, let me use a late model Jetta to do some Chrismas shopping a near by mall. In the past 2 years I have had my 90 Corrado in to fix some repairs that were done by Rosenau's. I wish I had never heard of Rosenau Automotive Group, they did more damage than what was in their shop to repair. Since that time my Corrado has been brought back up to all it's service intervals and it is once again running like new. I would recommend Steve's European to anyone that needs to have service on either their Audi or VW. I also agree that Rob is probably the best VW tech in the state of Michigan.
Jul 29, 2008
I have been relying on Steve's European Automotive ever since my beloved 2002 Golf Diesel went out of guarantee. The reason beign that every time it went to be Serviced to the dealership, my husband had to retrieve original parts that had been changed at the Dealership. The first time was a new tire by a used one with a plug.followed by head lights, etc. On ocasions, repairs took more than one appointment and additional charges. A good Samaritan gave us Steve's Reference and we have been relying on his service to the extent that once moved from Michigan to Tenneessee, we still schedule to have the car serviced at Steve's. He will run an inspection no matter what and recommend based on safety and client's request. Last time I had to go to the dealership shop for a sway bar repair; I had no choice. After two appointments for this, I still had the sway bar banging in the front of the car and thinking it was killing my engine. I went to Steve, he check the car and called me with a sense of urgency to let me know that my breaks were about to collapse "the rottors are almost gone! The sway bar will not damage your engine and we will leave it for next time if you are on a budget, but I need to work on your breaks before you take your grandkids anywhere else!". I really apreciated this! so, the sway bar is still banging and I will return to his Repair shop soon. Steve also has a LOYALTY REWARD program and offers discounts on loyalty. It is a highly reliable and recommendable service. Thank you Steve !
Oct 09, 2007
Steves European Automotive has been always been there when my passat needs repiars. Tom and Ben are always friendly and polite and take extra time to explian the work that they performened on my car. When i neeeded body work done Phill was able to come up with differant options for fixing my car that ended up saving me lots of money but didn't comprimise the quality of the work performed. If you have a VW or any other car, foriegn or domestic I highly recomend Steve's European Automotive.
Feb 03, 2011
My son found Steve's on the VW forum and came highly recommended, so I gave them a try and I will never go back to any other repair shop. Both of my cars are more than 8 years old (Lexus and BMW) I trust Steve's on both of my cars. They honestly care about their customers and are very responsive. I had a problem with a repair and I emailed the shop on the weekend and expected not to receive any response regarding my complaint. Not only did Steve respond, but he wanted to make sure that I was satisfied. Steve could have just ignored my email and said he never received it, but instead he addressed each one of my concerns and made sure that we spoke. I could not expect anything more from business. I was very impressed and Steve "did me right" I have only one complaint and it is not Steve's problem. He is about 1/2 hour away from my home. The good news is that he offers reasonable priced loaner cars. The work is well worth the drive. Steve's facility is clean and very accommodating. I've used his Wifi and waiting room on multiple occasions. Tom and Ray always talk about your mechanic's boat payments, if it is true, then I'm glad I am contributing to SteveÂ's Â"boatÂ" it is money well spent. P.S. my son also uses SteveÂ's for his VW JETTA GLI.
May 10, 2012
Oct 24, 2013
  • DonRS
5 Stars out of 5 rating by long time customer. I have had two different VW Cabrios that they have maintained at SEA and my current 06 VW Jetta TDI diesel which has special needs with 149k miles on it as my daily driver. Unlike most places that I think are looking to gouge you, this is like going to your friend who won't rip you off. It's a family biz with Steve and his son Jordan there along with their long term staff that are extremely competent. VW's are fun cars but known to have lots of minor items that break like my door wires for my power locks. They are always prompt and let me know what the issue is and have always gotten me running while I wait which is critical since I use my car for business. One of the reasons I bought my VW is because I knew I could get it serviced at SEA and I could still work in the comfortable lounge while I was waiting with WiFi. I haven't a clue as to the hourly rate, but they are extremely fair with their prices for the quality of service. Are they $10 an hour? Nope, but you'd get an idiot trying to learn for that rate. I would trust them with my keys and credit card which I can't say with any other car repair shop. Just go into the lounge and look at the bio's on their mech's, they have long term experience, not just learning how to on your car. I have watched and they have always treated customers very well. Highly recommended.

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