Furr Auto Service

  • 4.8 of 5 stars
24 reviews

2009 Portage St, Kalamazoo, MI 49001, us

(269) 345-0522

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Has ASE certified mechanics
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.9/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Nov 06, 2011
May 28, 1997
I know that I can get minor repairs or maintenance done elswere cheper. However I have learned that it is better to pay for their expertise, than to wait till I have a problem. They are very thorough, even on an oil change they check out the entire car. They note all problems, leaving me with a good feeling of safety due to their proficiency. I also have had a few intermiten problems over the years. I realize that these are a mechanic nitemare. They have came up with many inventive creations in helping to solve these problems. Bottom line is that over the years I have learned to trust them with my vehicles and safety! I have three vehicles, 2 cars and a truck all over 12yrs. old. I have never been left down. All my vehicles are still rusty and trusty. I credit the trusty part to them. They also will tell me when my vehicles are past that point.
Aug 06, 1998
These guys are great. They have looked over my two older cars (Trooper and Subaru) many times for no charge. They will also take a good look at any used car for nothing. Repairs have always come in equal to or under the estimate. I've never felt that they were pushing unnecessary repairs. I've referred about a dozen friends to them who are now loyal Furr fans. I was traveling down south once and had a problem with my Trooper - I talked to one of them on the phone who told me what was probably wrong and how much it should cost. It kept me from getting ripped off away from home.
Mar 25, 2000
My family has been going to Furr since we moved to Kalamazoo in 1968. They serviced both my old used cars, an '81 Toyota Tercel and an '81 Volkswagen Rabbit. I talked my husband into taking his Saturn there when his warranty was up. Recently his check engine light came on. He called several places for estimates to have his car "diagnosed." A diagnostic specialist said $65, the dealer said $70, Furr said $45. When he took it in to Furr, they hooked the car up to their diagnostic machine. They ran it three times. The first time it said the oxygen sensor needed replacing, the second time the "check engine" light went off and the diagnostic came back clear. It came back clear the third time as well. They suggested he keep an eye on it and to call them if the check engine light came. They thought that the computer in the car had hiccupped. When he asked what he owed, they did not charge him for the diagnostic. Three months later, the check engine light came back on, he had Furr replace the oxygen sensor and the car's been dandy ever since. Steve Leversee and owner Jack Furr are always respectful of their clients. They explain things clearly, provide a written estimate without quibbling, and almost always come under their estimate price by $10 - $15 (sometimes more). They are also willing to look over prospective used cars for their customers to check for possible upcoming problems. They do this for free.
May 24, 2001
I have and will continue to recomend them to my friends.
Jul 03, 2001
We've used Jack and Steve's services for more than 10 years. They were recommended by my mangager who's used them a lot longer than we have. They are straight up people to work with. Once they tore up an invoice when their fix didn't cure the car noise problem I has experiencing. If the part is still in warranty, they won't touch it and refer you to the dealer. If they don't perform a particular routine (such as tranny work), they'll tell you who to take it to, who to talk to, and (on occasion) what extras not to let them talk you into. As others have mentioned, they will look at any car you are considering purchasing for free... in fact they prefer you do. Steve said their rational was simple (paraphrased) "Besides saving you a headache, we don't like to work on junk!" To sum it up best, my manager says "The worst part about buying a new car is I have to deal with the dealer until it's out of warranty! Then I can take it to Furr's."
Aug 07, 2001
I can't emphasize enough the fact that these guys are both honest and competent. They have been in business for years and years, and are somewhat legendary in the Kalamazoo area. The reason for this is that they do good business and know how important word-of-mouth is. I've never felt like I'm being ripped off as I have with other mechanics. They never use scare tactics to coerce you into rushing into your repair. Also, they work with you to save money as well. For instance, if there is a cheaper thing they can do that will get you by for now, they'll let you know the risks and benefits. They've found things (ie an airconditioning leak I had a few years ago) that I'd been told by others would cost (in that case) ie $200, but fixed it with a simple tightening of a nut (which they didn't charge me for). My car is now 10 1/2 yrs old and has 163K mi, and they've helped keep it running great. Above and beyond all this, they've never been condescending to me because I'm a woman. They'll go into as indepth an explanation as I want, as they would with any man, and are always respectful. I've just moved to Iowa and miss them already!
Nov 07, 2001
Like their nick-name: Rattle snake Jack's "Walk-on the- Water" Garage. Honest to a fault. If you leave unhappy, that was your goal to begin with. They have worked on my vehicles since about 1970 with relish. Sometimes with catsup, mustard and horsey sauce. Couldn't ask better friends for you or your car.
Oct 28, 2002
very little time for tuneups, they were both speedy and thorough
Dec 25, 2005
Great guys, they do the job right, are trustworthy, and they take the time to find the problems. I took my firt car their after the dealer had replaced an engine, but could never get the new engine to run right. First time in they found the problem and fixed it. They kept that car running well into the 160,000s, and now with my 2nd car, well van actually, they have kept it running into the 160,000s and hopefully it will keep going. The first one didn't have mechanical problems, I just got run into and the insurance company totaled it. They sometime charge a little more, but as their sign says they fix 19.99 oil changes and $49.99 tune ups. They are worth every penny and sometimes they charge less, like the time I took it in for a tune up and they said it didn't need one, and gave the car back to me with no charge. Ever had that happen at a dealership? Didn't think so. Give them a try and tell them Greg sent you.

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