Dave's BP/Amoco Service

  • 2.9 of 5 stars
4 reviews

112 Front St, Hancock, MI 49930, us

(906) 482-3410

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.8/5
They treat male and female customers in the same manner
3.0/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.8/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jun 11, 2002
Always have been good to work with. When my wife had a major brake problem (her brake light on dash was on) and she needed to make a long trip that afternoon, Dave towed it in to the shop and promised me before picking the car up he would get it fixed in time for her trip. When the tow truck arrived with her car my wife said he ran out and was immediately moving the car into the garge. On the way to the garage he "fixed" her brakes by taking the emergency brake off. He supressed, what must have been a strong urge, the urge and did not laugh but instead showed her how to release the brake and let her drive off for no charge,
Mar 21, 2010
We have been dealing with that service station for 45 years -- long before Dave's father bought it, and now owned by David Dow. I have nothing but good things to say about Dave and his mechanics. We own a Subaru, but the dealer is 100 miles away, so we have always taken our car to Dave's for servicing and repairs/maintenance. When we have problems, like leaving the lights on overnight so the battery is dead, we call and someone comes within a half hour. If we have to leave the car there for repairs/maintenance, someone drives me home and then brings the car when it is done. The repairs are always done right, and the price is reasonable, and all of the regular mechanics are friendly and nice to deal with. I highly recommend Dave's service.
Mar 04, 2011
Always very prompt and helpful. They literally offer curbside fixes at great prices for simple problems and solid work for bigger issues.
Apr 04, 2014
  • HarpMobile
Dishonest and stupid. I went to this shop upon the recommendation of a friend. The friend said the mechanic cares so much about a car, that I should provide a vehicle history for him so that he could do a thorough analysis of my vehicle. I walked into the shop with a three page, 5 year history of the vehicle. I stated the following: 1) needs an oil change, 2) coolant is leaking, 3) behaving like there are warped rotors (note: in the history report it says the REAR break pads, calipers, and rotors were replaced 9 months ago), and finally 4) look this car over because this is a new car to me (car belonged to parents), and by the way, here is a copy of the the vehicle history report for your convenience. The next day I got a call wherein the employee said the coolant leak is in the radiator and I need a new radiator, $443.78. I asked questions to inquire as to whether the leak was in the radiator, how large, small, etc. Perhaps I do need a new radiator, but it will not be through this shop as a result of the subsequent interaction. Employee told me that in 1-2 months I would need new REAR breaks and rotors, plus the front breaks were at 50%. At this point I stated that the vehicle had brand new break pads, calipers and rotors installed 9 months ago, "don't you see that in the vehicle history?!" At that point, the employee found the documentation I had provided and confirmed after looking it over that the rear break work was indeed performed elsewhere 9 months ago. I said, "if you are indicating to me that the work was not performed 9 months ago, then I need to return to my parents' mechanic (in another state) and confront that mechanic." The employee then asked his mechanic/shop owner to confirm the break diagnosis. Employee returned to phone and said breaks are okay, the rotors are warped and need to be turned. (Did I not say this when I brought the car in?!) I went to pick up the car. When I came into the shop the mechanic/owner was at the desk. I said "I am very unhappy. This is not good." He replied that he didn't take the time to check the vehicle! I won't dispute that. I said, "is this because I'm female? Or do you think I'm stupid?" He proceeded to tear up the estimates for the radiator and rotors, saying he has 4 daughters and has been in the business for 40 years. He began to write paid on the invoice, but I insisted I would pay for the oil change. I protested the $20 charge for balancing the front tires. I said how do I know you actually did that? He said I had to trust him. I said I had no trust in him at this point. The guy wanted me out of his shop ASAP. He tried to pull the invoice away from me, but I insisted on paying for the oil change. I proceeded to write the check for the oil change and left the shop. If I try to think the best of people, then his saving grace is he has poor communication skills. You be the judge. As he said, he didn't take the time. I say he diagnosed "pulsating break problem" with the most expensive method and did not look at the vehicle history report. I might have fallen for the scheme if he had said front breaks and rotors and so this is where I make the judgement that in his dishonesty he is not bright. I suspect this happens frequently and the reason he has been in business for 40 years is his customers don't ask questions. The shop occupies a prime location between two universities so I suspect students frequent the shop. The turnover rate for fresh customers for this shop is quick. Long term locals have asked me "why did you go there?"

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