Haas Transmission Service

  • 2.9 of 5 stars
3 reviews

8260 Dexter Chelsea Rd, Dexter, MI 48130, us

(734) 426-0505

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
N/A
They are always honest
3.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Oct 12, 2008
We were told by our (usually trustworthy) mechanic that we needed a new axle and he recommended Haas for this repair - after looking it over, Dennis Haas told us it was simply the seal that needed fixing. How many times does that happen? If we ever need transmission work, we'll definitely take it there' You have to drive to Dexter, but it's worth the short drive.
Nov 07, 2011
Apr 01, 2016
  • mike12303
Haas Transmission seemed friendly enough as I chose to go there for my trans rebuild instead of having it replaced somewhere else. Dennis, the owner, assured me the worst case price would be $1,500, but as his son called for the parts the price went up to $1,700. When I asked the son about the price increase, he was quick to tell me to go somewhere else if it was too much. He also said that in the car’s condition, it would still last a couple months. Regardless, I parked it and let it sit just in case. It is my only car at the moment, so I was going to pay for the parts upfront, then when the parts came in I would drop my car off to reduce the amount of time it had to be left in the shop. Well, I injured myself and never got around to ordering and paying for the parts. A few weeks pass, and today I call to apologize for not getting the car to them right away, and also to make sure I knew what all was being replaced. The trans makes (and has made for a long time) a sound that I’m not sure is normal, and I asked if it needed any other parts. I have only driven myself to the hospital with it, and asked if the noise was normal. Dennis was a lot less friendly this time telling me that he already sent the parts back. I said that I thought he wasn’t getting the parts until I paid for them. At this point it didn’t matter. He is already mad about the parts and says that I’ve just messed it up too much for him and that it would be “too hard of a job” and “you won’t let me keep it long enough” even though that was never in the discussion. I’ve only driven it less than 20 miles. It is the same car in the same condition, but now it’s too much trouble to re-order the parts that shouldn’t have been ordered and sent back in the first place. It was uncomfortable talking to him and trying to ask questions, because he made it clear with his tone that he didn’t want my business from the start. I wasn’t overly particular or needy with them, in fact, I have only spoken with him a few minutes twice including today. It’s bothersome how dismissive he is toward a new customer.

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