Orion Automotive Services Incorporated

  • 4.9 of 5 stars
16 reviews

3340 W Liberty Rd, Ann Arbor, MI 48103, us

(734) 995-3188

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Jun 28, 2006
Rich and his team are outstanding -- after a bad experience at another shop, I found Orion and have been exceedingly pleased with their service. They are prompt, reliable and intelligent AND give you a Zingerman's gift certificate for customer referrals!
Jul 02, 2007
I was really impressed with these guys. They are very customer focused and spend time developing relationships. You feel very comfortable with them. I also spoke to two friends that had work done there and they had nothing but praise for Orion. I also think the expereince with Orion is very different from what you get with dealerhsips and other repair shops. These guys all seem to "get it" when it comes to customer satisfaction. Even the guy that gave me a ride to the office after I dropped my car off understood the value of customer satisfaction and how that leads to referrals. Overall, it was a great experience. Even if I had to hand over a large some of cash. I felt better handing it to them than the other guys I took it to first.
Sep 01, 2007
Rich and his staff are great. They always do a top notch job, are honest and fair, and provide great recommendations (like when its time to stop investing money in an old car). Rich really cares about his customers and the community. For example, they host a great annual party at their shop (which is clean enough to do this in style) where Rich has multiple bands and other performers come to have fun as well as entertain his customers and friends. Rich has managed the growth of his business well- it's rare that he can't get to our cars either that day or within a day of us calling him.
Feb 03, 2006
The guys at Orion not only repaired my car (explaining in detail what needed doing and taking me under the car to show me the work they'd done), they helped me buy it. When it looked like there might be a lien against the car they were able to pull some strings and confirm that there wasn't. And they did all this work at the last minute, as I was buying the car right before going out of town. They were honest, patient and competent. This is not the shop I usually frequent (my regular guy was too busy but recommended them highly), but will get my business in the future.
Feb 28, 2006
Rich and the gang (including Trout, the garage dog) are the best. Where else can you play the piano, or read the Amicus Journal in the waiting room. Always honest, straightforward and confidence-building, their advice is spot-on, with a particularly comforting respect for women. Best mechanic ever!
Nov 07, 2011
Apr 18, 2006
Rich and the guys have worked on the many makes and models of cars we have owned over the last ten years. They have shown equal concern for everything from a vintage Plymouth Horizon to a Jeep Cherokee to a Volvo sedan. We have unconditional recommended them to our friends, colleagues, and family. They even satisfied my father who has been an automotive engineer in the industry for over forty years with work on his old Dodge Dakota pick-up (and boy, is he picky!) Rich and the Daves (there are two of them) are especially considerate and informative to women. They always take the time to explain the problem, showing what needs to done and the best way to accomplish the fix. They have helpful staff who can make pick-ups of people and or cars. They are great for regular preventative maintenance and upkeep (oil changes, brake jobs etc.) as well as catastrophic work.
Aug 24, 2006
Rich and the guys are terriffic. Honest, competent with fair pricing. Trout is the best supervisor!
Nov 07, 2011
Jan 30, 2007
Rich and his crew always make it a great experience. You can tell they enjoy what they do and are very good at doing it. I enjoy being in the shop and learning a little bit more about my car from him or any of his mechanics. If it's going to take some time, he lets me know; if it's going to be expensive, he lets me know, if I need a ride or a loaner, he's very accomodating. 5 stars!

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