Japanese Auto Professional Service

  • 4.9 of 5 stars
54 reviews

563 S Main St, Ann Arbor, MI 48104, us

(734) 996-4606

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Oct 17, 1997
The mechanics at Japanese Auto Professional are wonderful: skilled, articulate, honest, and funny. They even recognize my voice on the phone (which may be because my old car, a 1981 Toyota Starlet, visited them on a regular basis). They once made a house call, when my car had "rusted in place" during my several week's absence on my honeymoon. I currently drive a Mazda Miata, which I take off the road in the winter months. Last winter, the car sat at the end of the driveway through the winter; a squirrel (or some such critter. I refuse to believe it could have been a rat, though I will accept the notion that it was a porcupine, oppossum, or raccoon) nested in the engine compartment. It also whiled away its idle hours by gnawing its way through most of the wires such a small car possesses. This never occurred to me when the car wouldn't start in the spring, and I never opened the hood since the battery is cunningly tucked away in the trunk. Not even the tow truck could jump the engine, so it was towed to the mechanics. They called me at work later that morning, to tell me that they'd located the problem, that the perpatrator had fled the scene, and that the engine compartment had a lovely leafy nest but also a stash of black walnuts, hickory nuts, acorns, and some unidentified food groups. They rewired the car in a couple of days. When I went to pick it up, I was presented with a lovely basket of mixed nuts salvaged from the engine compartment. I cannot recommend this shop and the men who work there too highly. Jerry, the owner, is training his daughter to take over the business. Thank heavens!
Nov 07, 2011
Jul 07, 2000
Every time I went to JAP, I had less of a problem than I thought, and the repair was cheaper than my fondest hopes. They were always friendly, answered all of my questions, and treated my old Toyota like it was a brand new car. My favorite experience was when I had a leaky valve (oil was leaking--can't remember the name of the specific part). My dad couldn't find the problem, a friend's dad couldn't fix it. I took it to JAP, expecting the worst, and they charged me $12 to tighten the valve. I asked what tool they had to get into the little space that my friend's dad was defeated by, and they held up a little wrench. It was great.
Aug 02, 2000
These gentleman were professional and upfront when my wife brought her car to their shop. I recommend them to anyone with a (Japanese model) car.
Aug 29, 2000
The first time we took our 150K+ Accord there was with what seemed to us a big problem. As it turns out, it was just a matter of a small part and a little labor--about $8. I didn't know mechanic's bills could actually go that low, and that honesty and value was repeated each time we went there (course now we had to go and move away). The toughest thing sometimes is getting in because of their popularity.
Jan 30, 2001
These folks have a reputation around town for being very competent, willing to explain (we're largely a community of academics, so many many questions about "how" and "why" are not uncommon!), honest, and quick. They're not unlikely to offer an estimate and then ask for *less* when you come around to pick up your car. And "labor" is what's often reduced...

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