Joe French Quality Car Care

  • 4.5 of 5 stars
6 reviews

324 Old County Rd, Rockland, ME 04841, us

(207) 594-7929

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.5/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
4.2/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
4.3/5
They are always honest
4.5/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Feb 11, 2002
One man shop, does all repairs, all makes. Been with him 15+ years. recently scolded me for not caling him at home when a problem came up.
Nov 07, 2011
Jun 18, 2008
He remembers work he did for me four vehicles ago. Never purchased a car without his advice Upfront and honest. Great husband and wife team.
Oct 16, 2010
On vacation, I had a caliper dragging. This guy never saw me before. Told him what I needed, he ordered the part, said come back in an hour and we were done in 20 min. Charged me for 20 min work. Husband and wife team. Great experience. My kind of business man.
Oct 18, 2011
It's like rubbing salt in the wound to read the note made by a non-local person who had a caliper problem and had no trouble at all with this mechanic, (who is also a Selectman for that town). But I see this was written by a man who told the owner/mechanic what the problem was. (My car was there for a week). The one positive was the the mechanic diagnosed the problem. But then, when I picked up the car, there were no brakes. He had not put fluid in. I told him I continued to experience the low brake action, (he had replaced the one front caliper, and pads on R and L front), a clunking in the wheel/brake area with firm braking, and pulling to the right with firm braking. He said the brake rotors are in good shape, and other front end parts in good order as well. Not wanting to sully him, I suggested that maybe the remanufactured caliper that was installed on the right front brake, and the brake pads which were installed, were functioning not as they should, although he then told me that he did not use remanufactured parts. Also, the estimate I was given did not include the pads, so the bill was heftier than anticipated, and the cost for the caliper itself did not check out when I checked with several parts distributors. I asked him if there was a mistake and got one of those long-winded explanations that makes your neck hair stand on end. I sent a letter to him stating my concerns. It was a pleasant letter asking if he would call me to schedule a recheck. Six months later and I have not heard from him. As the car did, in fact, respond to the application of the brake pedal, I have driven it, for I should trust this fellow, right? I mean, he wouldn't let me drive an unsafe car would he? But now there is a sound and feeling to that right front side - six months later - that mimics the original problem. There's nothing I can do to get him to make this right. I mean, he's one of the people who run the town.
Jan 31, 2013
  • MaryLou
My name is Mary Lou French, my husband, Joe, and I own Joe French's Quality Car Care. I am writing in response to reviewer #64337. I am sorry you had a bad car experience, but it wasn't at our shop. I am pretty sure you had your car repaired at Joe's brother, Johns, shop in Camden, Coastal Automotive Repair. John is a selectman in Camden, where he lives and has his shop. We live in Rockport, our shop is in Rockland, and Joe has never been on any town committees. We work very hard to make our customers happy and do our job well. You need to move your review to the correct shop.

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