Knapp Brothers Dodge, Chrysler & Plymouth

  • 5.0 of 5 stars
1 reviews

30 Depot St, Kingfield, ME 04947, us

(207) 265-2362

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Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
May 30, 1997
A: I live on the coast of Maine, Knapp Bros is in Western Mountains. I purchased a '90 Plymouth Voyager in spring of '93 from them; before leaving, I was warned that more than likely, the transmission would die...but, not to worry as it would be repaired at absolutely no cost to me. Labor day of '93, 10AM, the transmission dies by the side of the road. 7:30AM Tuesday, I'm on the phone to Knapp Brothers (100 miles away) because no local dealers will supply a loaner. By 10am, a flatbed truck has come from Kingfield to pick up my van, and drop off a loaner car (with a full tank) for me at my place of business. Although it took a couple of weeks for them to receive the replacement transmission (transaxle?), as soon as repair was complete I went out to exchange vehicles and guess what? I didn't pay a single penny. B: The above mentioned van died an untimely death the following spring when it was demolished by a Wise Potato Chip truck. With the insurance money, I purchased a new '94 Plymouth Voyager Sport (I let my sons pick it out but never figured out why). Anyway, a couple of years later (post-warrantee), the transmission starts to have serious problems. Our local transaxle specialist checks the fluid filter and finds it so clogged with shavings that no fluid can pass through. He replaces filter and fluid (something that I had done only 13,000 miles previously) and says I will need a new transaxle. Once again, I call Knapp Brothers, who initially offer to go halves on replacement and labor. By the time they received the part, they decided to just charge me labor (I thought there must be some mistake, so figured I'd get hit with the bad news when car was fixed). I drive to Knapp's, they remove old transaxle and install new, job is done before lunch time, and the bill comes to a whopping $110!!! Yup, one hundred and ten dollars. So now, six months later, I have a van with 58,000 miles on the engine and only 6000 on the transaxle. Our transaxle specialist says he'll drive to Knapps if he ever buys another new car, as he's never heard of this level of service before. By the way, Knapp Brothers is on Depot Street in Kingfield, and the phone # is 207-265-2362.

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