Burnt Mills BP

  • 4.8 of 5 stars
8 reviews

10711 Columbia Pike, Silver Spring, MD 20901, us

(301) 593-1036

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.9/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.6/5
They are always honest
4.7/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Mar 21, 1998
Ghon worked at a Lexus dealer for 7 years, before he came to the service station. He has a good sense of humor and a great deal of knowledge about all makes of cars. He always goes out of his way to satisfy customers. He has gone to customers homes or where ever they need help. What a mechanic used to be, he still is. He cares about the customer and their needs.
Aug 22, 2005
C.J., the proprietor and chief mechanic, is terrific and runs a clean and efficient shop that's part of the Burnt Mills Mobil on Colesville Road at Lockwood Drive. He has served our 4 or 5 vehicles over the 17 years that we've lived in Silver Spring. Because the gas station operation is open 24 hours, pickup and dropoff of the vehicle is quite easy.
Oct 21, 2006
I hate dealing with cars and especially with having to repair them, but Mike made my last experience very smooth. I heard some distinct "that's no good" sounds and brought my 91 Civic in on a Friday night. Promptly on Saturday morning I received a call from Mike regarding the issue: a belt necessary for the air conditioning had broken completely. This was a bit of a relief because I had been living without air conditioning for the past 2 DC summers anyway, and Mike said that I wouldn't owe him anything at all for having a look. I was so relieved that I gave him my business for an oil change and some new wipers. I have seen friends get charged for just having their cars looked at, so I was very happy that I wasn't going to be charged for an inspection.
Sep 07, 2008
  • N/A
I rolled in with the car dying. All trouble lights on and the engine running like it was out of gas, yet with a full tank. Mike indicated, with trepidation, the a new alternator was the likely culprit and was in a horrible location that would make the repair costly. He was upfront about the difficulty and the cost. I got no calls later in the day saying "well, the frammerjab might be stripped and since we're in there, we'll replace it for a mere 70% of our original estimate." Good guy and good shop. (They even gave me a ride home, about 2 miles away, so I could get my working vehicle.)
Sep 22, 2005
When i moved here from PA, I needed to get my Ranger MD inspected. The initial estimate was going to be close to $4,000, parts and labor. A wonderful mechanic by the name of Mike, an older gentleman, came to have a discussion with me, and he said that he would do the labor for free, as i had recently opened a local eating establishment about a block away. The total repair cost came in at just over $2000, and Mike has gotten himself a lifetime of free food as long as i am in the area. Great work, great price.
Dec 07, 2010
We've been taking our cars to them for 20 years and they help us nurse every last ounce of life out of them. they always complete work on time, are very friendly, and always willing to explain carefully what the options are. We take really old clunkers to them, and they are cheerful about keeping them going in a safe way - but careful of our budget. they are not the absolutely cheapest shop, but we feel that paying a little bit more for their excellent service is well worth it, as we have every confidence that they give us honest, competent service.
Apr 29, 2014
  • TrinaB
This service station was recommended highly by a couple of friends, and they were right! My car didn't pass the MD emissions test because the technician said he couldn't communicate with the on-board diagnostics, and I was told to get an OBD test. (I thought this was a crock - no reason it shouldn't work.) The VW dealership was going to charge $116 for this test. I brought my car to the Burnt Mills BP instead. The very nice station owner was able to get communication from the OBD system, no problem, and he didn't charge me anything! I even asked if I couldn't at least pay for his time, and he said no need. He even said I could have the emissions inspection station staff call him if they gave me a hassle about it. Luckily my car passed the emissions test the 2nd time. The owner of this service station obviously understands that honesty and good customer service are what keep customers -- and their friends -- coming back.
Oct 30, 2014
  • scpapa
My Granddaughter is up there with her husband and my car that they are driving had a problem with the front end. I looked to see who I could send her to and found Burnt Mills BP. I realized that last month when I was up visiting her and needed air in my tires I saw this station and stopped in. Asked where I could get air and the Mechanic told me to pull up and he checked and inflated all my tires, asked what I owed and he said nothing! Saw them listed here and that's all t took to send her to them,

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