Charles Automotive Lexus & Toyota Specialist

  • 4.9 of 5 stars
6 reviews

12122 Nebel St, Rockville, MD 20852, us

(301) 468-8899

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 07, 2011
Jan 11, 2002
Charles is intelligent and very knowledgeable, a good diagnostician. No surprises.
Aug 11, 2005
First time customer and very pleased overall. Will use them in the future.
Nov 07, 2011
May 21, 2007
Very pleased with the service overall. Prices are competitive/reasonable. The only problem that I ever had is with something that they had to let someone else do (front end alignment) as part of a repair job that they did....had a flat the next day and was unable to get the wheel off due to crossed threads caused person who did alignment. Charles should have picked up the towing bill but didn't ... also had to find my own way home. Other than that, it's a great place to bring your car!!!
Mar 15, 2013
  • PriscillaPrius
My dad has been going to Charles Automotive for well over 15 years now. They are extremely honest, reliable, and timely. When I went away for college in another state a Toyota dealership tried to charge me over $800 for a fix that was much more minor and Charles Automotive fixed for less than $300 (well worth the 4 hour drive). Even though I'm about 900 miles away they are still the ones I call for advice.

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