Mark's Automotive

  • 4.0 of 5 stars
8 reviews

21735 Three Notch Rd, Lexington Park , MD 20653, us

(301) 863-2313

Email: 

Website URL: 

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Hours
 
Specialties
Road tests vehicles when appropriate
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
3.3/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.0/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Dec 06, 2002
Mark seems like a natural mechanic and is a heck of a nice guy. Terry, who runs the front office, is a heck of a nice gal, and very knowledgable. The mechanics really know what they're doing. More than once they have picked up or taken home an elderly neighbor of mine when he didn't have another ride to/from the shop.
Dec 06, 2004
they worked hard to get my vehicle up and working in a very short amount of time and worked with me on the payments.
Nov 07, 2011
Feb 21, 2010
They provided transportation for me to get to work. One time, I had to be picked up at work. Their son, little Mark, picked me up so I could get my vehicle. I think their prices are very reasonable. Family oriented, love that place.
Nov 20, 2010
In October (2010), my husband and I brought our daughter and her VW Jetta in to have an electrical problem diagnosed and repaired. She is at a nearby college, and we were visiting from out of state. Mark was able to figure out the problem that afternoon and called my husband with his estimate. He had to order a part, so we couldn't pick it up that day. The car was ready (we presume) on the day he estimated, and the charge was right around the quote. My daughter got a ride to the shop after the repair was done and picked up her car.
May 02, 2012
  • Seahawk
I've used Mark's twice, once they even came to me to help diagnose the problem! I've found them to be reasonably quick to work on my car. Their office has fairly comfortable chairs to sit in while you wait. All of the staff I interact treated me respectfully and did a great job keeping me in the loop regarding what was wrong with my car and how they were fixing it. I have recommended Marks to my friends many times and will continue to do so.
Aug 17, 2012
  • Aeromn
Having read the reviews on this site I was quite hopeful that Mark's would become my auto shop of choice. Sadly, I will have to keep looking. I brought my car in for an oil change, tire rotation and for a check-engine light. I already knew that the engine light was a knock sensor. I was charged $22 for an oil change and $15 for the tire rotation, both of which I found to be very reasonable. The mechanic who worked on my car came to explain that the code was a the knock sensor and recommended that I put a higher grade of gas in my car (I normally run 87 octane per the manufacture's suggestion) for a while and that the problem was probably caused by water in the fuel. I asked if some sort of fuel drying additive could do the trick and he repeated his suggestion to run the higher grade of fuel. He then told me that if the light came back on, the fuel sensor could be at fault and that I could get it replaced then. The bill for scanning and clearing the code and that conversation was $50. They explained that they only charge the $50 when no repairs are done. I told them that I do not appreciate being charged for something that I usually get for free and would probably not be back, to which the employee responded with "ok." I was given a sheet of paper with the work noted on it and was told to keep the paper since to show to them later. The reason given for this was that they do not keep records on a computer. So, in summary: Decent prices for work done, exorbitant prices for work not-done. I do not recommend this place for diagnostic work, you can find places that only charge you for work performed as opposed to charging you for showing up.
Nov 22, 2015
  • N/A
  • gabriellemelody
Crashed car towed to Marks Automotive after hours. Despite being in a locked lot - with cameras - tool box was stolen from trunk overnight. Owner and tow truck driver claim they do not know what happened to the tool box ... hmmm ...

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