Century Auto Service

  • 4.9 of 5 stars
10 reviews

19931 Aircraft Dr, Germantown, MD 20874, us

(301) 528-2303

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.9/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.9/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Jun 13, 1998
I especially appreciate that they explain what they're doing to me in understandable terms, and don't 'talk down' to me as a woman. At the same time, they know I'm not especially car-saavy, so they check all kinds of things that I might never think of -- and often do this as part of a routine oil change. They will also pick you up or drop you off somewhere within a few mile radius. They gave me a discount once because I brought them cookies for Christmas. If you are the sort of person who has a panic attack (due to serious family automobiles of origin issues) this is the place for you. You can TRUST THEM!!!!!
Apr 02, 1999
Marty also takes the time to explain which repairs can wait, and for how long. I never feel like I'm paying for cosmetic type repairs (which has happened at other shops), or for insignificant stuff, but I also feel totally safe driving if Marty tells me it's OK. I do a lot of long-distance driving on weekends, and really rely on Marty to make sure I get home again!
Mar 20, 2007
I've been taking my cars here for eight years. The customer service is fantastic, and it's clear that Marty cares a great deal about doing high quality work. They never push unnecessary repairs, and they do their best to get you in and out quickly. Marty explains things extremely well and is honest about what your car needs and why. They really go the extra mile. I really can't say enough good things about Century Auto.
Nov 07, 2011
  • N/A
Sep 23, 2005
Can't say enough good about this shop and esp. Marty. My car is not always ready as soon as I'd like but I think that's because they are very busy. More importantly, the job is done right and they are always willing to explain what is being done and why. They don't fix what ain't broke and the prices are reasonable.
Nov 18, 2009
My family has been a customer of Century Auto Service for over 25 years. Marty, Mike and their staff consistently make every customer feel special and take the necessary time and effort to provide the highest quality of work at all times. They will give you a recommendation of what work is needed and will help you prioritize what should be done immediately and what can reasonably and safely wait. They are straightforward and honest about what work they can do on your car (almost everything) and will recommend you to another high quality business to take care of items that they don't handle. During the past year, and through no fault of work done by Century Auto, my car broke down twice while I was several hundred miles away from home. Being a woman traveling with teenagers and from out of town, I was worried about dealers and repair shops taking advantage of our being away from home. On both occasions I spoke with Mike and Marty and they advised me as to what was reasonable under each circumstance. The second time, they even spoke directly to the mechanic during the repairs who was the owner of a business similar to Century Auto. They then reassured me that he was doing the work in a similar manner to what they would do. Century Auto provides quality work and Customer Service at the highest level possible and sets a standard to which all businesses should aim to reach.
Jan 26, 2010
They guys at Century Auto are fantastic! Very professional and friendly. I trust them completely. They regularly talk to me about my options and what I can do to save money, but still solve the problem. Marty is especially great in this area. And because they are so honest about what needs to be done, what you might want to think about doing in the future, etc., I have confidence in them. I have a high mileage vehicle, and they are doing a great job of keeping me on the road. Their goal is to keep me in it as long as possible, and I appreciate that! They are conveniently located right off 270 and across from the Germantown transportation terminal, so getting to metro is easy. I live close by, and, on rainy days, they give me a ride home. I highly recommend them, especially to women! They won't take advantage of you like so many places do. Also, their mechanics stick around so there is continuity in who is working on your car.
Jul 09, 2010
I have been using Century Auto for the last 5 years, and I couldn't be more pleased. Marty & Ed are professional, yet friendly, and take the time to explain exactly what they recommend and why. Problems have always been fixed the first time, and the work has always been done on time. They take the time to know their customers. Each time I call, they remember me and my car. They do not push unnecessary service or repairs, and their prices are reasonable. I wouldn't hesitate to recommend them to anyone.
Jan 05, 2012
  • dwcorwin
They were great! My recently installed r/f ball joint broke on a long car trip, and they took me without prior appointment next day; explained the problem well; fixed it; photographed everything so I'd get back my money from installer, and suggested how to ask him for maximum refund. Very courteous, friendly and helpful.
Jan 27, 2013
  • mwg2
I have been taking all our family vehicles to Century Auto for over 20 years. They have done everything from standard oil changes to custom work on multiple vehicles. They are honest, thorough and stand behind their work. Once I took a vehicle in and Marty told me to take it to the dealership as the dealership could actually fix this particular situation cheaper than he could (believe it or not). The bottom line is that I trust my cars to Marty and his crew. There is no better in Germantown, MD.

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