Foreign Auto Excellence Incorporated

  • 4.9 of 5 stars
17 reviews

1439 Tilco Dr, #B, Frederick, MD 21704, us

(301) 694-3112

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.9/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.9/5
Dec 08, 1997
All mechanics have some number in their heads, below which you (the customer) shouldn't even consider as "a lot of money." For most mechanics, this number seems to be about $600, as in, "Oh you probably ought to get both CV joints done, as long as the car's in the shop. It's only another $400. What's the matter, are you gonna cheap out on me?" For Alan, this magic number is about $40 as in, "Geez, I don't know, a new one will run you about $50. Maybe I can get the old one to work for another year or so." He's honest and fast and cheap.
Aug 08, 2000
I am extremely happy with the work they have done on my car (a 1996 Subaru Outback with 120,000 miles). As a single female without much knowledge of auto mechanics I feel very strongly that Alan looks out for my best interest - keeping prices low,yet doing the work that needs to be done. And FAE bends over backwards to treat their customers well. Great place!
Feb 27, 2001
When my wife and I first came to town we didn't know of any reputable car shops. As a consequence, we wasted alot of money on know nothing mechanics. Then we were told about FAE and it was like the clouds of bad auto service parted and the bright light of honesty and fair pricing shown through. At the time we owned one Subaru and one Toyota. FAE serviced both in a fair and expert manner. We recently needed to purchase another vehicle to replace the Toyota (which Alan said we should keep)and I think we bought the Subaru Forester just to have FAE work on it. Also, FAE has performed accident damage on one car and even though it was extensive/costly, everything went smoothly and the vehicle runs as good as new. Kudos to FAE.
Dec 21, 2008
A friend who works at a local Starbucks recommended FAE to me, so I took my '05 Suburu Legacy in for a 60,000 mile service. Later, Nancy called to tell me that they found the R/F brake caliper was frozen and had nearly worn thru the brake pad. This was on a Friday, and I had told them that morning I was leaving Monday to travel south for the Holidays. After we talked, they called their parts supplier and were told that the replacement caliper couldn't be delivered until Tuesday. Alan took the initiative to find a serviceable used caliper to solve the problem and save me from having to delay my trip. In addition, he replaced a headlight I forgot to mention had burned out earlier that week and only charged me for the bulb, no labor. He also took the time to show me and explain the damaged caliper and the worn belts he replaced. I walked out feeling I like I was their oldest and most valuable customer after my very first appointment. What I am is an FAE customer for life.
Oct 16, 2008
I've been going to FAE for years. I have never experienced a more honest, competent and reliable shop. You can absolutely trust them. These people are GREAT. They have my highest recommendation. A++++
Apr 27, 2009
I live over 50 miles from FAE and take a day of vacation when my car needs maintenance. They're that good!
Dec 15, 2004
I originally found FAE through this database not long after I bought a (not very) used Outback that was experiencing problems. The mechanic spent a lot of time trying to diagnose the problem and finally came up with a loose bolt on one of the sensors. A $35 charge. The dealer would have automatically charged at least $120 just for the diagnosis. Even though I now live 30 miles further away, I still take my car there. They are *very* trustworthy.
Jun 08, 2007
My husband found FAE on this web site, Alan didn't know he was listed! We have a 1996 Subaru Legacy with 172,000 miles and a 1996 Honda Accord with 220,000+ miles. Alan and FAE have kept us going for the past 5 years. They have worked on our cars for routine maintanence and repairs. They are very honest, explain what needs to be done, tell you if it's not worth fixing, and even find used parts at a much lower cost. They provide a no cost loaner car if one is available, or give a ride to work/home. We have referred friends and co-workers. FAE is great, I highly recommend them.
Sep 18, 2007
Very personal and friendly people. They explained the issues or problems and talked about options. Customer service, more than the cost of something itself, is far more important to me, especially nowadays, and these guys are top notch. I highly recommend them for work on a Subaru.
Nov 15, 2007
FAE was recommmended to me by a friend who is also a mechanic when I got my Subaru. In the 5 or so years I've been going there, Alan has had the opportunity several times to charge me more than he did. For instance, I took the car in to have the timing belt changed. He recommended not changing it unless I rebuilt the head gasket, because it was going to go. Yeah, it cost me a lot but he laid out the options of selling the car, rebuilding the head gasket or just driving it until it blew up. His viewpoint was that I would waste my money to change the timing belt only to have further problems in a few months. A lot of shops would have changed the timing belt and figured the head gasket would go and I'd be back to have that repaired when it happened. Good shop, good guy.

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