Bill Baisey Kia

  • 2.4 of 5 stars
1 reviews

5826 Urbana Pike, Frederick, MD 21704, us

(301) 696-1200

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Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
4.0/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
2.0/5
They treat male and female customers in the same manner
1.0/5
They are always honest
1.0/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
N/A
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Nov 02, 2012
  • horsephoto
I have bought two new cars from them and had the major service work done on them. In the past I would have recommended their service department without hesitation. I had taken my old car to another repair place when the check engine light came on. That place told me it would be $1000+ for repairs. I then took it to Bill Baisey, and they told me all it needed was to be topped off with oil. They topped it off and didn't charge me. When the check engine light came on in my newer car, I went in and dropped it off without thinking. I asked if it was something small like that, would they still charge me the standard $100 and was told they would not. So when I was told that it was just a loose gas cap and that it would be $50 for the diagnosis (and turning the gas cap so it was tight) I was pretty shocked. I was told by the service manager that I was not a good enough customer to warrant paying less, and that their service people only got paid if they repaired something. That alone makes me hesitant to take my car back, since the mechanics have a very strong incentive to say a car needs repair, even if it does not. I don't know if they changed owners or service managers, but I will find another place to take my car from now on.

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