Valley Motors Volkswagen

  • 1.4 of 5 stars
1 reviews

9800 York Road, Cockeysville, MD 21030, us

(410) 666-7777

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Has ASE certified mechanics
Does body work
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
1.0/5
Their repair price is reasonable
1.0/5
They complete the work in a timely manner
2.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
1.0/5
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jun 01, 2012
  • Formfeeder
I have been a customer at Valley Motors from the day I bought the car in 2004. I thought I had good luck with them. Until recently I like them a lot. Then the following two incidents have shaken my trust and confidence with them to the core. First they misdiagnosed a blown turbo on my TDI Golf. They replaced the fuel pump trying to charge me 901.00 for a repair I did not need. When they realized it was not the pump they figured it out. We are not talking a complex problem to figure out. The turbo impeller ground down and shattered inside the turbo. Any trained mechanic worth their salt would have found this. My BS meter went off and I literally had a tow truck come in and take it out of the bay unfinished. I took it to Mt Washington Autohaus where Brian has been dealing with problems from Valley for 35 years. He fixed it for 1/2 the price and gave me what I needed to get my money back. I could not trust them once I realized the fox had the keys to the hen house. I was refunded almost all of my money less 1.5 house of diagnosis time for the turbo. It was fair. But with out having an outside expert I ask the question....would they have made good on this problem? Judge for yourself on this next unresolved problem. I had them replace a clutch for me. I was specifically told that the flywheel was fine and did not need replacing. I was fine with it. The repair done and on my way I went. 3 months later I heard clicking when I let the clutch out. I thought it was the gear box. So I took it back Brian at Mt Washington Autohaus. In an hour I found out that it was the flywheel and it is an auto industry standard to always replace the flywheel when replacing the clutch. The parts come in a kit all together. Once repaired I went back to Valley and spoke with John Grecki. He is the General Manager who oversees the repair departments. I have the parts and it clearly shows that the flywheel was damaged and charred. The tolerance was so far out of kilter it would never have been acceptable to leave it in their and by no means should have been left in their. As of today I am still fighting John Grecki and Valley Motors. I have all the parts and it is clear they did not deliver. They refuse to make good on a bad situation. You be the Judge. What do you think would have happened if I took it back to them to fix? Do they sound honest to you? Can they be trusted? Would you spend your hard earned money there? If you have any issues just call John Grecki directly. Don't waste your time with anyone else. He needs to hear your issues and your successes there as well. He can be reached at (410) 666-7777, I have all the parts and documentation to back these claims up. I just want a refund and they have made my mind up for me. It's there choice. But I will not sit by and let this matter go away. Call John Grecki directly. He needs to know.

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