Precision Tune Auto Care of Catonsville

  • 3.7 of 5 stars
4 reviews

1005 Leslie Ave, Catonsville, MD 21228, us

(410) 747-6411

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
3.8/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.0/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.8/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Sep 18, 2006
Always fixed my problems the first time. Fair prices. Owner always there to explain things to you. Honest. Estimates are given before work is done and accurate to the penny.
Jan 23, 2009
Jim (the owner) and Alan are the most honest car repair guys I know, not including my brother. Their crew is very knowledgeable and extremely competent. I rely heavily on my car for my livelihood and Jim makes sure that what needs to be done gets done and gets done right.
Oct 06, 2013
  • seebee
I know nothing about cars, other than how to drive and to change a tire; brought my banged-up old Cavalier in for a check-up, hoping that these folks would be honest. They are honest, competent, thorough, prompt, and very reasonable about cost. I will take my car back whenever it needs work, and will recommend these people to anyone; you won't be sorry, if my experience is anything to go by.
Jul 13, 2016
  • Jay Maniam
Where to begin? This shop used to be owned by a man named Jim, and while he owned the shop I would have given it all 5 stars. He was a great guy, honest. Shortly before he died (unexpectedly), Jim had hired a new manager, Fred, a very large black man. Problems began with my first major repair under Jim's new manager, a very expensive a/c repair (the evaporator inside the passenger compartment). I didn't mind paying the price to have my a/c back, though I felt the estimate was quite high. But when I got the car back, there were many very fundamental things wrong. Mostly the work was sloppy and incompetent. The control that changed airflow between windshield/dash/floor didn't work at all, there was a foreign object rolling back and forth inside the ducts every turn of the car, trim pieces had been installed incorrectly, or not at all (I found some parts lying on the floor in the back of the car). Worst of all, the a/c was barely cooling the car. I took the car back to Fred, and told him I felt the work was SO sloppy I didn't want the same mechanic to work on the car anymore. Fred told me "I decide who works on the cars in my shop. He messed it up, he's going to make it right." I told Fred I wasn't willing to take the time and effort to have this guy re-educated, or the risk, because his work was so sloppy he'd probably mess it up again. Fred wouldn't budge. I ended up calling Jim, who promised me another mechanic would re-do the work. I eventually got the car back, mostly correct, though some things were still wrong (rear of sliding cup holder not secured so the thing bounced like crazy, piece of side trim with half the edge of the carpet under it, half not). Soon after, Jim died unexpectedly, very sad. I continued to use the shop, but Fred held a grudge against me for having gone over his head. I continued to have minor problems dealing with Fred, including repairs that weren't done quite right. When Jim died, all his mechanics either quit or Fred fired them, but the quality of the work went down. I finally quit using the shop after I had a battery warranty claim that Fred refused to honor. That battery was EXPENSIVE, and I only bought it because Jim had recommended it. When the battery eventually failed well within the warranty period, it was AAA who got me back on the road, with a battery diagnostic printout to boot showing a dead cell. After AAA jump-started me, I drove about 20 minutes straight to the shop. I gave the printout to Fred, and asked him to replace the battery under warranty. He made me wait two hours, and then told me the Interstate Battery guy had come and tested the battery and said it was fine. No warranty replacement! I told him if the battery tested "fine," it was because I had just driven it 20 minutes, and that it had a dead cell, see the printout. Fred was, again, very offended that I didn't just take his word. But, what, did he think I was trying to rip him off, or that AAA makes phony diagnostic printouts just to sell batteries? Hmm, I think he was projecting on that one. A week later, I was stranded again. I wasn't about to go through the same nonsense again, and bought a new battery and installed it myself. Between the poor work standard, the grudge, and the refusal to honor a battery warranty, I wasn't about to go back again. My opinion: stay away. Most routine work will probably be done correctly, though expensively, but the shop will be challenged by the bigger jobs, and if a problem develops you'll probably be treated the way I was. Who doesn't simply honor a battery warranty!?

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