Racetrack Auto

  • 2.1 of 5 stars
5 reviews

10436 Race Track Road, Berlin, MD 21811, us

(410) 641-5262

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
2.0/5
They are competent
2.0/5
Their repair price is reasonable
1.8/5
They complete the work in a timely manner
2.3/5
They respond well when they screw something up
2.3/5
They take the time to explain the problems and necessary repairs
2.2/5
They treat male and female customers in the same manner
4.0/5
They are always honest
2.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
3.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jun 19, 2011
George and his crew are wonderful! In addition to being very competent, they are extremely friendly and easy to work with. Also, his brother has a body shop that does excellent work.
Jul 30, 2012
  • Vanagon
The first review must be from someone who works there. I picked these guys out of the phone book to do an MD inspection because they were the closest to my home. First of all the inspection took almost three hours. When I was leaving they said it was to close to closing to work up an estimate for the repairs it would need to pass inspection so they would call me the next day. It took three days of hounding them to get a response which was a total of almost a 1000 dollars, most of which was just estimate labor to further diagnose problems. When i started looking @ what they said needed fixing I discovered they had spray painted yellow all over the underside of my vehicle anything they thought needed replacing including some parts that were brand new and nearly brand new. So I had to spend 2 hours under my vehicle with graffiti remover to get all the paint off. I then took it for a new inspection @ the next closest place in the phone book and the inspection took just under an hour and my total for repairs was under $300. These guys are the typical dishonest crooks you always fear you'll run into when taking your vehicle to a shop you don't know!
Jun 14, 2013
  • Rf002
A few month earlier I noticed fluid all over the bottom of my engine. I took it to the shop and they used brake fluid and cleaned the entire engine and found no leak but found a loose oil plug from a PepBoys oiled change. They did all that work just to tighten a plug with the turn of the wrench. They spent a few hours on the work and didn't charge me a dime. Outstanding. I brought my 2003 Buick in with a braking issue. I have a little background in cars, for example I know how to change my oil, my tires, and most of the filters. I know when the brake squeal when pressed you need new brake pads. My issue was that my front driver side brake would stop working, only when wet, and it would make a specific noise. Then all the warning lights came on like the ABS light, check engine light, and the trac control light. When I turned the car off and then back on, the lights went away and the brake worked fine. I descripted the noise, when I dropped the car off, and explained the conditions when it occurred to the staff. No problem they said. The next day they "had it fixed". When asked they replaced both the front drivers brake pad and rotor for $285.00. I didn't need to shop around because of my previously interacted. With my brake and rotor changed, I felt good about driving my car. The next day, again, the brake went out again. So I took my vehicle back and left it over night so that they could reproduce the issue. I get a call the next day. "We found it." Thank god I whispered to myself. We can fix it today if you pay us $575.00. "What!" I responded with but you diagnosis the issue last time as the brake and rotor. Why so much? They said that the actual problem is that i need a new brake hub assembly and ABS wiring harness. My response was that they told me yesterday that they had fixed the issue by replacing the brake and rotor. They then explained that they were never really ever able to diagnose the issue last time. The best they could come up with was that the brake and rotor needed to be replaced. I explained that that was not what they told me last time so either they should fix it for free or give me a discount. Their response was that yesterday they didn't charge me a diagnostic fee so I was already given a discount. After several minute of expressing my dissatisfaction, I asked how much they were charging me for the part. They said the parts were $300.00 and the labor and diagnostic fee was $275.00. I then said that I need sometime to think about it before I have the work done. So i hung up with them and called Auto Zone. The cost of the parts was under $150.00. Racetrack said the parts would be $300.00 plus $275.00 in labor. So again I called around to see how much the labor would be. I got called three places and they gave me quotes between $120.00-$150.00. So I called Racetrack back but they still would not move on the cost of the fix. I said ok fine then I'll take my car back. Mike replied. No problem you just have to pay for the diagnosis fee of $85.00. Are you crazy! I just paid $275.00 for the problem that you didn't diagnosis the first time. So I paid just to leave with my property. Got back in my vehicle and the 3/4 of a tank of gas was well below 1/4. I left and had to get fuel just to get home. If you asked me to recommend a local garage, which I get that question offen being a local police officer. I would have given racetrack. But after this experience, I will never recommend this garage again.
Nov 05, 2013
  • jwilliams
This place is terrible.... they are liars and frauds ....if u dont live locally they really take advantage of you ...do not take your car here ... I would trust a freshman in votech school before I would ever let them work on my car again. They can't even change oil correctly ... they charge for things they don't do
Feb 27, 2014
  • JD777
This auto center is breaching it's contract...we took our Chevy Blazer in because it wouldn't start ...on 10/21 (after over 2 weeks of looking at it) they claimed it was fixed and also did additional work unauthorized for what they claimed had to be done, end result bill of 1,170...so at this point the owner said he would allow us to sign a promissory note since the bill got so high..over 700 in labor and only $375 in parts...we gave him signed checks and authorized him to take payments thru March on tje 3rd...a week later the truck broke down again, we were concerned that they had just fixed it ...so after another week of being without the truck they claimed this time it was a new issue and did $770 more in work and allowed us to sign off on 3 additional payments for April May and June. A few weeks later the truck again wouldn't start so we called the shop and asked them to look at it again...after waiting for them to finally respond at this time we have proof of cashed checks from them for November 3rd, December 3rd January 3rd Feb 3rd of $224 and they finally after complaining we want them to look at it again for free as we have been told it is probably been the fuel pump all along or at least they should have identified this after 2 diagnostics for not starting, they towed the truck back and the owner George said he would take a look at it for free and then called and said yes it is true it is the fuel pump but it will be $650 more ...we advised thanks for your help but we don't feel comfortable having new work done for that price (way over other shops estimates to install the fuel pump and assembly...so we would like to have the truck towed back to us by our AAA membership. He refused to give us the truck back because we may be trying to get the work done elsewhere and might not pay him the rest of the bill...we explained yes we have been paying because we have a contract for work done, we have made good on every check and have NEVER defaulted, we have a signed contract for payments until June and it states in that agreement if we should default he can then ask for payment in full...we did not have the thousands of dollars which is why we agreed to payments in the 1st place...if we default or do not make good at that point you can take truck or ask for payment in full but we have never defaulted and per agreement we have held up our end even paying close to $900 for a truck that has worked maybe 2 weeks since October... Now a driver is out of work as we use the truck for deliveries, we do not have the right to get it fixed and back on the road by a cheaper estimate ...he is holding the truck on his impound lot like WE did something wrong...the owner called us from a restricted # shady in itself, and told us one of the checks for March was missing a signature and that is why he wanted to hold off ...and if we came up the next day and signed the check he would release our truck...we did so and signed the check the girl said everything was ok and when our tow truck went to tow it...all of a sudden the owner was on vacation and advised the girl not to release which of course there is no way to reach him... he has lied to our AAA member ship saying we owe him payment in full when that was never the agreement we are heading to the Snow Hill district court tomorrow per advice from the Police to file an order with the paper work promissory notes and proof of payments...They will put on an honest face and maybe even give you payments to help you out at 1st but watch your back it is hidden behind unnecessary work, high charges padding the bill and ultimately he reserves the right in his opinion to ask for payment in full at any time and take your vehicle...we have lost alot of money and time over this matter and want to warn others...thank you

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