Callahan's Auto Service

  • 4.4 of 5 stars
10 reviews

278 Salem St, Woburn, MA 01801, us

(781) 933-3303

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.4/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
3.9/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
3.9/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.8/5
Jun 14, 1998
this garage is the most honest operation I've ever traded in.They seem to have all the nessasary tools and equipment. All the empolyees are very friendly and corteous.
Apr 06, 2005
We found Jake after glowing recommendations by local consumers and automotive trade professionals. This garage is a real find. Jake doesn't take on more work than he can get to in a timely fashion. He is always patient, thorough and reliable. After recent work, I was surprised at how little he was charging us. I couldn't get him to charge us for a one-hour minimum. He said, "If it had taken an hour, I'd be happy to charge you for it," but it hadn't, and he wouldn't. This is a good guy, and a good shop.
Jan 08, 2002
Seemed to think that it was hilarious that my rotor broke while being machined and almost took his head off. He then gave me a new rotor for the price of the machine work. After I left I noticed that the car shimied when braking. Went back and he immediately (in 1 day) replaced the 1 remaining old rotor for the price of the part. Great service, usually takes a while to get your car in, and it is a little more expensive than some others.
Apr 24, 2002
I have gone to Jake's for over 20 years and have never had anything but a very positive experience. Jake is always friendly, always gives options, always explains things, and is always reasonably priced.
Jun 23, 2008
I absolutely LOVE this garage. Jake and his wife are two of the nicest people I have ever met! Jake is always willing to give me a call before he does the repair to tell me what is wrong, how much it will cost and how much longer I can postpone repair before disaster strikes! He also goes above and beyond the norm when is working on my car, he'll be fixing one thing, notice a worn hose or something and just fix it or just let me know about it so that I can keep an eye on it.
Nov 07, 2011
Jun 08, 2009
Very friendly repair shop, they explain everything clearly and I think it is a good shop for women to go to because they are never condescending. Strength is mechanical more than electrical. I also think Jake is more comfortable and knowledgeable about American/Japanese than European cars. Because they are busy they book a week in advance, so make an appointment now before your problem gets really bad! They have a service where they will look over used cars for you if you need an unbiased opinion before making private purchases. Walking distance to 354 bus route.
Oct 09, 2010
The A/C in my '04 Accord EX-L started to act flaky at the beginning of the summer in 2010. The car had about 136k miles on it when the problem started. I took it to 3 different shops (in Cambridge, Waltham, and Watertown) before a friend recommended Callahan's in Woburn. The first mechanic I took the car to in Cambridge suspected that it was the A/C compressor, but he was not confident in his diagnosis and therefore did not want to do a replacement and find out later that the problem was with something else. (I have to respect his honesty and professionalism.) He estimated that the repair would cost $1200 and suggested that I take my car to an A/C specialist. I visited a few other "A/C Specialists" who thought a simple recharge would do the trick. I even left my car with the Waltham shop several days only to find out that they not do any further diagnostics while I was gone. After a rather warm and humid summer in Boston, I was starting to consider just selling the car rather than drive in an oven. A friend referred me to Callahan's in Woburn. The owners, Jake and Holly Callahan, did a GREAT job in the following key areas. 1.) Treating me with respect and dignity... something I felt was lacking at the Waltham and Watertown mechanics. 2.) Letting me know exactly when they could schedule me in to give proper attention to the diagnosis of my car. 3.) After they took the time to diagnose the problem (bad clutch on the A/C compressor), we talked about repair options and their respective costs. 4.) Scheduled me to come back and drop the car off for the repair once the replacement parts were delivered. 5.) Presented me with a fair price (below the original $1200 I was quoted in Cambridge) Jake and Holly respected both my time and my wallet. I would go back to them in a HEARTBEAT! 5 Stars for Callahan's Auto!
Mar 17, 2011
Callahan's does excellent work and are very pleasant to work with. I would highly recommend Callahan's Auto Service to anyone needing car repairs. You can trust them to do honest work at a fair price.
Nov 07, 2011

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