O'Brien's Auto Works

  • 4.9 of 5 stars
7 reviews

23 Main St, Williamsburg, MA 01096, us

(413) 268-7066

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Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.8/5
Oct 14, 2005
Todd O'Brien has proven himself to be that rarest of creatures: an honest, competent mechanic. He can handle just about anything we've brought him, but has also told us to go elsewhere if someone else can do the same work more cheaply or quicker. His shop has diagnostic computers, etc., and he has always fixed problems we've brought right the first time. The only reason we marked the "responds well when he screws up" question as a four is because he hasn't screweed anything up! Todd is in this for the long haul -- you can trust what he says, becasue he knows the value of creating repeat customers. And no, we're not related to him in any way. We've brought both imports and domestic cars to him, and he fixes both right the first time.
May 11, 2006
Todd, the owner and operator of said establishment is the only mechanic at this shop but the work he does and prices he charges are worth the wait as long as your car isn't falling apart or doomed to expload upon ignition the next time you start it. I have never had a problem getting in to see him even though he works alone. I have also never had to bring my car back to be worked on again for the same problem and if I did he would do the work for free. There are not too many honest mechanics out there but he is definately one of the good ones. I drive 30 miles from my home town to bring my car too him.
Mar 28, 2007
Todd is great. Honest and competent and a nice guy.
Apr 19, 2007
Best mechanic I've had in a long time. Honest, reasonable rates...easy on the eyes. What more could you want in a mechanic?
May 18, 2009
Todd is great! Highly recommend him.
Jan 02, 2013
  • ESFStumpy
Todd has worked on multiple vehicles for us. There has only been one issue he couldn't fix the first time - a small emissions leak that it actually took two dealership repair shops (paid for by Dodge) months to isolate & solve the problem.
Jan 16, 2014
  • Peter01039
I am fortunate to have Todd O'Brien available to work on my car and located only about a mile away. There are other shops in the area where the owners think that they do better work, but they rarely do the work themselves and they overcharge for their services. Todd is an all-around good guy who knows what he is doing and treats his customers with the same respect that he uses when he works on their cars.

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