Century Auto Service

  • 5.0 of 5 stars
2 reviews

1615 Riverdale St, West Springfield, MA 01089, us

(413) 736-8877

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Mar 13, 2006
We have been bringing our cars to this place for the last fifteen years (just found out about this website!). The owner, Peter Platanitis, has always been completely honest in his dealings with our family and our occasionally difficult automobiles. He always explains our cars' problems to us, tells us what needs to be repaired, why it needs to be repaired, and then why the repair costs are what he tells us they will be. He even shows us the "sick" car parts he has pulled out of the cars, and tells us why they weren't working. This business has earned our trust because they deal with us in a completely straightforward manner. When possible, they even give us options for different ways to do repairs. We don't know alot about cars, but these people are never condescending, and they make sure we understand how we are spending our money when take our autos in for repairs. This is why our family appreciates them and keeps using them. Oh, and for any women who are interested, I am treated just as well as my husband is when I go to the shop. This is a great local business.
May 15, 2015
  • jen-narrativevintage
We broke down on the Mass turnpike and were towed to Century Auto Service. Pete and his team were efficient, honest, and got the work done quickly (and did a great and thorough job). I just wish they were located close to where we live so that they could be our regular mechanic! Pete went above and beyond to help us with our trailer (a U-Haul trailer), which was hitched improperly and causing more stress on the car. He even lent us his own hitch so that the trailer could be hitched higher - and just told us to mail it back to him. He really went out of his way to help us out, far more than he had to, and we just can't thank him enough.

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