Pats Auto Body

  • 2.2 of 5 stars
1 reviews

161 Linwood St, Somerville, MA 02143, us

(617) 628-7500

Email: 

Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
2.0/5
They are competent
2.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
2.0/5
They are always honest
2.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
1.0/5
The hours of operation are convenient for customers
2.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jul 11, 2012
  • blazer
Pats Auto Body does very poor and sloppy repairs. They offer better prices because their replacement parts are used, but do not notify the customer if the used part is defective or doesn't fit. Pats replaced a window in my vehicle; not only did the window leak, but sealant was smeared all over the molding and it wasn't put in place properly. The repair decreased the value of my car because it was so sloppily done and was not a quality job. I also had to return to the shop 3 times to get the repair completed. Other Somerville mechanics have told me that Pats is the only body shop in town they would NEVER go to. When I approached the manager with a problem and requested reimbursement for my time and the sloppy job, he told me "I didn't do anything wrong" and "You're not coming back here anyway." Poor customer service, poor quality workmanship, and poor parts.

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