Alewife Automotive

  • 3.3 of 5 stars
5 reviews

395 Alewife Brook Pky, Somerville, MA 02144, us

(617) 623-9615

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.6/5
They are competent
3.4/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
3.2/5
They respond well when they screw something up
2.3/5
They take the time to explain the problems and necessary repairs
4.2/5
They treat male and female customers in the same manner
3.7/5
They are always honest
3.6/5
I would use this mechanic again
2.3/5
I would recommend this mechanic to others
2.3/5
They fix the problem the first time
3.2/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Apr 29, 2010
Been going to Alewife for years, since the now co-owner George was too young to (legally) drive. He now runs the shop alongside his father, Elias. They've kept my '98 Saturn ticking, always being pretty good about estimating all that needs to be done in advance.
May 01, 2010
They kept my 1988 Toyota 4x4 running long after it should have been delegated to charity. They are family owned and run. Extremely knowledgeable and friendly.
Jun 12, 2014
  • Beantown
I have mixed feelings about writing this review. I don't usually write negative reviews, especially for privately owned businesses, but I feel it is necessary to share my experience with Alewife auto. The shop's negligence could have cost me my life. I've been using alewife for a while, and they've given me pretty decent deals and George has always been friendly. The past couple of times I've been in they've seemed increasingly busy and harried. This seems to be affecting their attention to detail and their performance. I took my 1996 Lexus in with a leak in the coolant system and wasn't able to get my car back for over a month. George fixed the coolant leak, but quoted me a high (but possibly accurate) estimate for the power steering. At that point I decided to take my car elsewhere. As soon as I got on route 2 the car hood flipped up, shattered the windshield, and went flying down the highway. The car was totaled, and the body shop confirmed that the hood was not latched all the way. I had a number of scrapes and scratches from the glass, but luckily no one else was injured. The body shop also found unfinished work underneath the car, in the coolant system. George is a nice guy and hopefully this experience is an anomaly, but I'll be going elsewhere in the future.
Dec 08, 2016
  • madrikh
I have been using these guys for about 8 years. I picked them because they were a block away, and watched them grow to where they now have two locations, a body shop, and a hoarde of satisfied customers. (One of the reasons they got the 2nd site is because their lot was always crowded because they have so much business). They've worked on a Toyota and two Hondas for me (both pf which they acquired for me), my wife's Honda, my daughters Hyundai and I don;t know how many other people I've sent their way. When my daughter's car overheated they discovered that it was suffering from a newly discovered problem with Hyundais which might have called for junking the car or replacing the engine. Instead, George worked on it for more than a week, after hours, paying one of his mechanics overtime (for which he didn't charge!) because he knew my daughter didn't have much money. I have an elderly friend whose car needed some minor body work -- she now says that he replaced her car with a brand new one! Oh, and did I say that when the car needs to stay with them they pay for a rental?Like, I want to say "don't go there" because what would I do if they got too busy to take my car in?
Mar 30, 2017
  • civicduty
The owner and employees were incomparably polite, which is probably why I made the mistake of going back to this place. They even have a computer terminal set up in the shop where you can post a Yelp review about them after they've buttered you up with their manners...but before you know that they've irreparably damaged your engine (which I found out on the highway about 100 miles away... on the way to Thanksgiving dinner). I had an oil change done on my 04 civic in advance of a long holiday drive and when I picked it up, I drove out of the parking lot and immediately, the oil light came on. I turned around and went back and they said "we forgot to reset it after we changed the oil" and turned off the light. This was the red genie's lamp-looking oil pressure light, not the "maintenance required light", which comes on every few thousand miles. I was like "are you sure?" and they were like "yup, have a great trip". 100 miles later, CHUG CHUG CHUG CHUG CLANK. Scary tow job off 95 in holiday traffic, and an hour later I learn that the engine is ruined and when I explain to the new mechanic about the light he said "WHAT?! if that light was on, they either cross-threaded the plug in your oil pan and the oil they put in came back out, or the oil pressure sensor was bad and they should have changed it". I should have gotten a second opinion but my experience with these guys up till this point had been good, so I trusted them. I eventually had the engine replaced and asked the mechanics who did the job to do some forensic investigation and they determined it had been the oil pressure sensor and told me that any mechanic with half a brain would have caught that when I returned with the red light on. The sensor costs about $30. The engine replacement cost $3000. I went back to Alewife Automotive and did manage to get them to give me $1800 for the cost of the engine but they wouldn't reimburse me for the labor to replace it because they said they would have done the job for free (but what idiot would have let them? I felt like a big enough dummy for trusting them with an oil change). I considered taking them to court but figured it would end up costing me even more and prolonging the hassle. There are other complaints similar to this on the BBB website and there is at least one other on this site about a life-threatening screw-up. These guys are nice, but completely incompetent.

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