Metrix Auto Incorporated

  • 4.9 of 5 stars
12 reviews

31 Chapel St, Northampton, MA 01060, us

(413) 586-5943

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Offers loaner cars
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.9/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.9/5
Nov 06, 2011
Jul 31, 2005
  • N/A
Larry and Paul are patient, polite and accomodating. If they don't know, they'll say so.
Nov 06, 2011
Nov 06, 2011
Jan 31, 2002
Larry and the mechanics in his shop are terrific. I come from a family of Toyota Camrys (we ALL drive them, circa 1984 to 1997) and Larry et. al have been just wonderful - scrupously truthful, helpful and understanding, even sending my slightly anal mother home when there is nothing wrong with her car, and encouraging my sister AGAINST getting a VW Bus because they're totally unsafe, even though he seems to always be working on them - there's always a bus in his parking lot. We've never had any sort of catostrophic failures (or even slightly catostrophic) on our 'yotas, and never felt like we were paying through the eyesockets, either. Thank you, Larry! BTW, now that the State Hospital is closed, I would consider Metrix to be in a safe location.
Mar 26, 2002
The most thorough auto repair place I've ever dealt with. Always a complete explanation of diagnosis and what options available for repair, in priority order. Larry also always includes information at pick up time on anything else he's found that might need attention in the future. You can budget ahead based on this info. He takes as much time as you need him to to explain problems and solutions. Terrific place,located opposite the spooky old State Hospital, where part of "Cider House Rules" was filmed.
Jun 07, 2006
I feel welcomed when I go there.
Nov 06, 2011
  • N/A
Aug 18, 2009
I have been taking cars here since 1985. They have worked on a VW Rabbit, a Honda Accord, a Nissan Quest and a Nissan Pickup for me. My cars consistently run better and longer than the similar (or identical) cars of friends who take them to other repair shops. They are not always finished when they project, but they have NEVER given a car back unfixed just to get it back in time. And they stand behind their work 100%. Great guys to talk cars with, too.
Nov 06, 2011

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute