Ernie's Garage

  • 3.7 of 5 stars
4 reviews

72 King St, Northampton, MA 01060, us

(413) 584-6000

Email: 

Website URL: 

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Hours
 
Specialties
Guarantees all work for at least 1 month or 1000 miles
Road tests vehicles when appropriate
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.3/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
1.0/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 05, 2004
Their intials are E.T. That might have some bearing. Really good folks. They were recommended to me by someone who has used them for years.
Feb 04, 2005
On several occasions I have limped my pickup truck in there and they have taken care of it within a day or two. Unfortunately I did have a problem with a timing chain repair there, but I got an immediate full refund. This was several years ago and I have been back many times since. I would gladly recommend them to anyone. Also, they are right downtown so if it's something they can take care of in an hour or two there's plenty of places to go have a bite or run some errands or otherwise pass the time. This works out really well for oil changes, inspections, etc. You're not stuck sitting in a row of chairs watching TV, reading People magazine, and sipping nasty coffee.
Nov 07, 2011
  • N/A
Aug 25, 2011
I've brought my car in four times within the past three weeks to fix the same problem. Each time I'm told everything is fine and sent on my way, only to have my check engine light come back on again. Although I call ahead to make an appointment, there's never any record that I am supposed to be scheduled for that day. Mechanics are dismissive, and one berated me for bringing my car to another garage for a second opinion. I do not recommend this business.

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