Neighborhood Wrench

  • 4.9 of 5 stars
2 reviews

67 E Central St, Natick, MA 01760, us

(508) 652-4270

Email: 

Website URL: 

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Hours
 
Specialties
Offers loaner cars
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Jan 09, 2010
The Neighborhood Wrench might as well be your dad in his garage...but a waaaay better mechanic and much more personable. I have been to many many shops in my life and have never felt so well taken care of by non-family. Trust is about all that matters when you turn your car over to someone for repairs. Prices for parts and labor are what they are (and the Wrench is competitive), but nothing makes you feel more comfortable leaving your car with someone than knowing they will fix the problem, advise you on the most economical way to fix it, and seek ways to save you time and money. Doug and his team do just that. I discovered the Wrench after taking my car to another shop a 1/4 mile down the road for a few years. This other shop basically turned me away because I had a broken fuel line and that apparently was beyond their capabilities. I had the car towed down the street to the shop with the cool wrench sign out front and have had nothing but one great experience after another ever since. The most recent experience that blew my mind was when I brought in my 2004 Subaru with what (I thought) was a coolant leak. The Wrench diagnosed the issue as a head gasket leak. Knowing that this is something out of the ordinary for a vehicle with only 57k miles, Cheryl (the service manager) called Subaru in Natick on my behalf and suggested they take a look and pay for the repair even though my car was outside of warranty. I brought the car to the dealer and only paid $500 for what would have been a $1300 repair...all thanks to The Neighborhood Wrench...who does that? Rather than just do the repair and take my money they advocated for me with the dealer and saved me a ton of money...wow. Don't waste your time with rude, untrustworthy shops or dealerships hoping to rope you into repairs you don't need or too crabby to give you the time of day. Leave your car with Doug and the team at The Neighborhood Wrench and feel great knowing that your car is in good hands.
Oct 09, 2010
I took my eleven-year-old Subaru to the Neighborhood Wrench for what I feared might be an expensive muffler problem. Fortunately, they were completely honest with me and fixed what turned out to be a minor gasket problem in a short amount of time. They also took it for a test drive to make sure it was all set. They charged a reasonable price: the labor was $88 per hour which seems to be the going rate in this area. The woman at the front desk typed up everything I told her about my car's history so that she could inform the mechanics. They also offered to give me a ride home while they looked at the car. I noticed a coffee machine in the waiting room, which is a nice touch for people who want to wait around. Also, they do welding, so if I have another problem in the future, I will go to them, because they might be able to do some welding rather than buy an entirely new part. I'm definitely going here again if my car has any problems.

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