Greg's Repair Service

  • 3.7 of 5 stars
3 reviews

47 Summer St, #B, Natick, MA 01760, us

(508) 647-9749

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
3.3/5
Their repair price is reasonable
2.7/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 08, 2008
Greg is the most honest mechanic I have ever met. He only works on VW and Audi, but he knows them inside and out. He does excellent work at reasonable prices.
Jul 01, 2010
Greg is the only guy who is able to successfully deal with my wife's 2003 VW Jetta. Whenever the check engine light goes on, and it does so often, Greg is the one to figure out why and fix it so we can get the car inspected. He really knows VW's inside and out.
Oct 06, 2014
  • dougs1
If I could give out stars Greg would get 2 of 5. The two stars are because it seems that the things that Greg fixes do stay fixed. Therefore if you know exactly what needs doing, this shop is a reasonable place to go. My problem (for which I've subtracted 2 stars), is that I only know symptoms and rely on the mechanic to tell me what needs to be fixed. Each time the car was in (2001 VW Passat), Greg told me a different story about what what needed to be fixed. The original reason for bringing (taking?) the car in was for tie rod ends on one side picked up during a state inspection. I also asked for a complete inspection as the car had sat more than being driven, and I figured a lot of rubber parts had deteriorated. All seemed well when the car was returned. The next time I brought the car in was for the check engine light, which my scanner indicated was mixture related. Greg's scanner, however, indicated that there was an oil leak causing an ignition problem, and also that there were exhaust leaks in both exhaust elbows. I wasn't ready for that $850 bill, so deferred the exhaust. Within a couple of weeks, though, the check engine light was back on with the same code. Reluctantly I brought the car back, and this time was advised that the exhaust problem was probably causing the check engine light. WTF? Why not tell me this the last time? Also, with Greg's now 3rd "inspection", he picks up that the other side tie rods are "horribly" worn. WTF #2? Didn't we do tie rods not 6 months ago? How do they go from "ok" to "horribly worn" in 6 months? Then another month after this 3rd "inspection", it turns out the rack is leaking so badly it has to be replaced. Not by Greg, however, as I've learned my lesson. The 3rd star that I've subtracted is for Greg's attitude. I got a lecture on his vaunted "inspections" (at ~$100 each) that he said were there so I wouldn't have any surprises, and an earful regarding his pride in his work and his ownership of his building. No apologies for missing the need for additional tie rod work, and no offer to do the (now second in 6 months) required front end alignment at no cost. And all I've gotten are surprises. As I said in the beginning, if you know *exactly* what you want done and ride him to do just that, then this is probably an ok garage.

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