Auto Engineering of Lexington

  • 2.7 of 5 stars
7 reviews

436 Marrett Rd, Lexington, MA 02421, us

(781) 676-7700

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.4/5
They are competent
3.7/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.3/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
1.0/5
They are always honest
3.4/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Oct 23, 2001
My first experience with this shop was in regards to a used BMW that I recently purchased. The owner & mechanic that I dealt with were very friendly and willing to help me understand the ins/outs of owning this car. The fact that rental cars can be picked up & dropped off at the shop is a bonus!
Jun 23, 2007
I had a mixed experience with them. I went there based on the recommendations here. During my first visit, the mechanic who looked at my car gave me a diagnosis and an estimate for about $300. They could not work on the car that day, as they could not get a part. When I dropped in the car later, I got a call saying that the repair will cost me $2000, because the first mechanic did not correctly interpret the results of their computer scan. He also told me that the repair was necessary as it was a safety risk. Needless to say, I was not very happy about it. The repair seems to have been done properly, as the problem has not resurfaced since.
Sep 04, 2008
I had never trusted mechanics until I went to this shop. I started off at the Natick location, and then when my "personal" mechanic moved to the Lexington location, I started going there. I have never had a bad or neutral experience; they have all been good. They treat you with kindness and respect, and always explain what they are going to do, and what they did. If they have to replace a part, they will show you the old one afterwards, and explain what was wrong with it, without you even having to ask. They will even give it to you if you want. If your repairs are $200 or more, they will give you a loaner for the day, no charge. I cannot recommend this shop strongly enough.
Aug 11, 2010
I think this is a great shop from my experiences there. I know a thing or two about cars myself, and I always like talking to the guys there, because I learn something new each time. The work they do has been flawless so far, even if a new problem is discovered while they are working, they will call me up right away and explain the situation. Everyone there seems very knowledgeable, and I plan to take my cars there for the rest of their lives.
Nov 07, 2011
Sep 16, 2013
  • consumereditor
I have been reviewing many complaints about this place since it has been under new ownership so I thought to be fair I would drive down to Auto Engineering in Lexington, Ma to see why in person why they are hated by many. This place has a good play area for the kids, free snacks and coffee. Well that's where the good ends and the bad begins. I had my car diagnosed from head to tow by my own mechanic for this exercise before my appointment at Auto Engineering in Lexington. Gee either my mechanic missed many things or the $1500 in estimates I received for my repairs needed were made up. I had the taken off its lift immediately and drove it back to my mechanic and we went over all their estimates and quoted written repairs. We could not find $1500.00 of repairs needed. It needed a radiator cap. My car has driven well since. If you have a Mercedes, BMW or Audi in need of repair and want an honest days work done on your car, try a reputable place, not this place.
Sep 23, 2015
  • BlondePorsche
Had high hopes for this auto shop. Was incredibly disappointed. Brought my Boxster in for service. My clamshell was not moving, and thought perhaps the black "hydraulic" pushrods are either damaged or have popped off the V-Levers, or more likely, the outer sheaths of your drive cables have stretched. I also thought a fuse may have been blown. After explaining this, I get call stating that indeed the pushrods were 'broken' and the cables were stretched in addition to needing timing on the top. The Quote...a bit too much for the amount of time and cost of parts. I decided I would take the car back. No problem at all. I appreciated the time. The response when I said I would decline service and pick up the car: "It's in pieces and needs to be put back together" Me: "what is in pieces?" Auto: "The panels and parts" Me: "What? I'm coming by to pick it up" Auto: "we don't have anyone here right now and might have to get it back to you tomorrow" (it's 12;00 pm). You also owe for the diagnostic Me; "Tomorrow? We had an appointment for today and I don't want work done and you won't have it ready until tomorrow? I would like to pick it up today. How much'? Auto: $300. 2.5 hours of diagnostic me: $300? For what? To tell me exactly what I told you? Auto: "That's 'as is' - we have not put it back together yet, so that will be another hour." me: So, $400 for a diagnostic? what? For a common problem that I already told you about? I am coming down to the shop now. I went to the Porsche dealership, explained the initial issue and their diagnostic (according to their diagnostic charts) would have been 1- 1.5 hours. A total of $150.00. I would have gotten better service and half the price from the Porsche dealership. OEM parts: $80 (two cables), push rod repair and ball joint $25.00 for all parts needed to fix. This is a common issue amongst Boxster's. While I have NO problem paying for good service and fully understand that shops need to charge and make money, I do not believe in padding the hours and pricing. When I expressed this, he said nothing and handed me my bill. Saddened by this experience.

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