Deer Pond Auto

  • 3.5 of 5 stars
9 reviews

14 Huntoon Memorial Highway, Leicester, MA 01524, us

(508) 892-9425

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
3.6/5
They are competent
3.8/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
3.9/5
They respond well when they screw something up
3.3/5
They take the time to explain the problems and necessary repairs
3.6/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.6/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.6/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.1/5
Jan 04, 2006
The owner, Jim DiCentes and his staff, treats each and every customer in a professional, personal and responsible manner. Even if I'm just having the annual sticker inspection, I get excellent service to rectify any issues and when he gets the problem solved I even get a free lottery ticket. I happened to win enough to cover my inspection fee last year so you know where I'll get my inspection next time. I would recommend Deer Pond Auto as a first choice, quality facility to anybody with just minor car problems to a major rebuild or first class body work. Happy motoring to all, keep the shiney side up and the greasy side down.
Oct 21, 2006
No one likes car repairs, but the people at Deer Pond bring in my car, and get it done as quickly and inexpensively as possible. After years of running around, pricing oil changes at the local chains, I've realized it's actually cheaper to get my vehicle maintained at a quality shop like Deer Pond Auto Repair. I'll never go anywhere else.
Dec 19, 2006
Got my power steering return line replaced. They got the work done same day, and stayed at the shop fifteen minutes late to wait for me to arrive to pick up my car. In addition, they have an "early bird/night owl" service, where you fill out an envelope and drop off your car, to save you an early morning trip, if its not convenient.
Jan 20, 2009
DEER POND AUTO HAS PROVED THAT THEY ARE THE BEST REPAIR SHOP AROUND AND THEY EARNED THE BUSINESS AT LEAST MINE AND ALL MY FRIENDS AND FAMILY .WHEN I BROUGHT MY VEHICLE TO THE DEALER SHIP BECAUSE THE CHECK ENGINE LIGHT WAS ON THEY TOLD ME THAT IT WAS THE FUEL CAP NOT LOCKED TIGHT ENOUGH .THEY RESET THE CHECK ENGINE LIGHT . AND CHARGED ME $110.00 . WELL TWO DAYS LATER THE LIGHT IS BACK ON AND I DID NOT PUT ANY FUEL OR TOUCH THE FUEL CAP . I TOLD A FRIEND OF MINE ABOUT THE PROBLEM .MY FRIEND SUGGESTED THAT I BRING MY CAR TO DEER POND SO I DID AND IN 25 MINUTES THEY TOLD ME THAT IT WAS THE FUEL INJECTOR #5 THAT WAS BAD AND THEY GIVE AN ESTIMATE OF $220.00 TO FIX THE PROBLEM I AGREED.AND SINCE THEY NEEDED THE VEHICLE FOR A COUPLE OF HOURS TO DO THE REPAIRS THEY OFFERED TO GIVE ME A RIDE HOME . THREE HOURS LATER THEY CALLED TO LET ME KNOW THAT MY TRUCK IS DONE AND THEY SENT A GENTLEMAN TO PICK ME UP AND WHEN ARRIVED THEY TOLD THAT MY BILL CAME TO ONLY $195.00 AND THEY ALSO CHECKED ALL MY BELTS -HOSES - FLUIDS AND BRAKES. AND THE LIGHT NEVER CAME ON AGAIN. SINCE THAT DAY DEER POND HAS BECAME MY # 1 SHOP AND I SEND ALL MY FRIENDS AND FAMILY THERE .BEEN GOOD AND HONEST JUST CAN'T FIND EVERY WHERE .
Nov 07, 2011
Nov 07, 2011
Jan 04, 2006
My name is Fran Goodrich. I am fortunate to live within a mile from Deerpond Auto. For the past 8 Years Dearpond has done all repairs on each vehicle owned by my family. The service and professionalism at this shop is outstanding. Some of the more pleasant experiences I have had at Deerpond is when they fixed an engine problem I was having after another shop grossly mis-diagnosed the problem an almost cost me thousands of dollars for a new engine. (my "service engine soon" light was on) I was visiting my son in N.Carolina when the light first came on. I brought my 2000 Chrysler Sebring to a repair shop immediately, since I was facing a 750 mile trip back to Massachusetts.I was told after a diagnosis "valve#3 in my engine was bad, and the compression in my engine was terrible...it was time to replace my engine...price..$4500. The car seemed to me to be running o.k. On a hunch, I declined the repairs and drove home to Massachusetts. My Sebring was brought immediately to Deerpond. I told "Jimmy" the story. I prefered he do the work if in-fact I needed a new engine. He told me that he could replace my engine for about $1000 less than the N.C. quote. He insisted on diagnosing my problem himself. He did. All I needed was a "3rd Valve feul injector"...my engine was fine...total cost $325. To me, this sums up the honesty and credibility of Deerpond Auto. They had a perfect opportunity to hugely profit...but did the "right thing" instead...in the process gained a customer for life.
Sep 11, 2013
  • Mum
Not just great mechanics, awesome crew! Very friendly, service is wonderful, prices are incredible and the job is always well done. Kudos to a great business! My husband and I go two towns over just to have our cars fixed there.
Nov 15, 2014
  • jim d pond auto
BUYER BEWARE!!!!!! Deer pond auto has a great staff lead by a cheating, manipulating, con-artiest. Wolves in sheep's clothing!!!! Don't be surprised when Jim says one thing and does another, quotes you one price then over charges, fixs things that don't need fixing, doesn't ask permission YET expects to get paid for the "fix". He tries to sell it as if its in your best interest when it """never needed fixing". HE HOLDS YOUR CAR HOSTAGE UNTIL YOU PAY FIX YOU NEVER NEEDED. His selective memory lines his pockets ... and by the way what actually needed to get fix. isnt done right or on time.....IF YOU CARE ABOUT YOUR MONEY AND CAR TAKE THE TIME AND DRIVE, TOW, OR PUSH YOU CAR DOWN TO ANOTHER GARAGE.

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